Mastercard is one of four major credit card networks for payment processing. It offers a full range of credit, debit, prepaid, and gift cards. Our team of iGaming experts decided to have an in-depth look into Mastercard. Mastercard is a regular guest in many online casinos’ cashier sections. Why? Because it is the second most widely adopted credit & debit card provider and one of the most reliable payment methods. We’ve done our homework, and as a result, here is our A-Z impartial report on Mastercard’s versatile payment products.
Read a detailed overview of Mastercard fees, deposit and withdrawal workflows, limits, security standards, hands-free mobile payments, etc. Our team has assessed customer support efficiency, listed target markets, supported currencies, cross-border exchange rates, etc. We are also giving you information on all the benefits or possible problems if Mastercard is used for online gambling. And finally, would you like to learn how many times did Mastercard change the name? Then, keep reading.
Mastercard is a US-based company founded in 1966 as Interbank. Interbank changed the name into Master Charge in 1969, and in 1979, it became MasterCard. The latest rebranding happened in 2016, and since then, we have Mastercard! A group of bankcard associations established Mastercard. They felt threatened by the rising success of BankAmericard (Visa), launched by the Bank of America. In the 1990s, the company launched Maestro®, the world’s first global debit card. After a few acquisitions, in 2006, MasterCard International became MasterCard World, implying the business is scaling up globally.
In 2012, Mastercard announced the expansion of the mobile contactless payments. As a result, in 2014, the company teamed up with Apple to link Apple’s eWallet to various Mastercard products. Soon after, Mastercard acquired Brighterion, a company that develops AI for payments and financial institutions, and machine learning technologies. In 2019, Mastercard changed its visual identity by removing the name from the recognizable red and yellow Venn diagram shaped logo.
At the beginning of 2021, Mastercard announced the company would add Bitcoin and several other trustworthy cryptos into its vast financial network later this year. Digital currencies that will become accepted will need to meet strict security and legislation rules. Mastercard will not recommend its clients to use cryptocurrencies. It will only enable users, merchants, and businesses to select the preferred payment method, whether it includes fiat currencies or cryptos. The new service will allow merchants to directly convert cryptos into traditional currencies and process payments via the Mastercard network. Until now, users who wanted to pay with digital money first needed to exchange it for fiat currency and then make a payment.
Mastercard is an international company, so you can expect to see its recognizable logo on many cards worldwide. Mastercard connects merchants, banks, and clients in more than 210 countries and territories. This list includes the USA, UK, India, Netherlands, South Africa, Spain, Japan, etc. With so many states and regions, Mastercard also features more than 150 global and local currencies.
As an American financial corporation, the No. 1 target market is the United States of America. In Europe, Mastercard is present in 51 countries, including the EU and EEA. Mastercard has offices in the following regions: Asia/Pacific, Europe, Latin America/Caribbean, Middle East & Africa, and North America. The good news is that Mastercard can be used for gambling transactions in most accepted countries, while online casinos tend to list any Mastercard country restrictions on their Banking pages or Terms and Conditions sections.
Visit the Mastercard website
Visit the Mastercard website, and in the main menu, click “Mastercard for you.” Select “Find a card.”
Use Find a Card feature
You will land on a page with details on different credit, debit, and prepaid cards. Press the “Find a card” button and a new page will open to help you narrow down the search.
Select your preferred card
Open a drop-down menu and select a card category. Whatever you pick, a new page will open, offering more options, including search by bank. A list of cards will appear, based on the criteria you’ve selected.
Make an online application
When you click on the “Apply Online” button next to each card, Mastercard will securely transfer you to this financial institution’s website. The page displays a message: “All applications and credit decisions are solely handled by the issuing financial institution.”
Your card will be issued within 7 days
After submitting an application, it could take anywhere from a couple of days up to a week for the card to arrive in the mail.
To deposit funds into your gambling account with Mastercard credit or debit card, visit the cashier page and select Mastercard as a payment method.
- Enter the 16-digit card number, cardholder name, expiry date, CVV (Card Verification Value) or CVC (Card Verification Code).
- Choose the amount you want to transfer. You may receive an SMS with a one-time security code. Enter this code too.
- Confirm the transaction, and that’s it!
To cash out the winnings, the procedure is similar.
- Head to the banking page.
- Select Mastercard and provide the necessary data.
- Specify the amount you wish to withdraw, and confirm.
If the online casino doesn’t offer Mastercard as a withdrawal method, which is usually the case, select the alternative. We recommend you to check the casino’s T&C before you deposit funds, to make sure they accept the same payment method for withdrawals. Or to learn which alternative options they offer instead.
If the government hasn’t defined specific mandatory fees, Mastercard sets interchange rates. However, a final fee depends on pricing policy and agreement between a bank and a merchant, and Mastercard has no influence when these two are negotiating the deal. Mastercard has a complex set of fees. Exchange currency costs can be calculated with an online tool, Mastercard Currency Converter Calculator. This calculator doesn’t automatically include a bank fee, so you have to provide it yourself. To conclude, the best way to find out how much you’ll be charged for paying with a specific card and for a particular transaction is to go straight to your bank and ask directly. Or you can visit the Mastercard website.
In most cases, online casinos have no charges for both deposits and withdrawals with Mastercard credit or debit cards. But, there are exceptions, so read the fine print, and check the casino’s T&C. In some casinos, you won’t be able to cash out the winnings with Mastercard. If this is the case, select an alternative, usually a bank transfer. This will most probably incur some processing fees.
Let’s give you some examples. Casinos that do not charge fees on Mastercard payments include King Billy, Royal Panda, and Playamo. Fun Casino has no fees for deposits, but it doesn’t allow withdrawals, so you will probably pay a bank transfer processing fee. Bitstarz casino charges 2.5% – 10% fee for Mastercard deposits. Also, 7Bit Casino has a 2.5% fee on depositing, while withdrawals are free.
One of the perks of using Mastercard payments for online gambling is that transactions are processed immediately. This means that once you verify and confirm the deposit, you can start playing in minutes.
For withdrawals, the timeframes are different. The processing time is typically 1-6 business days. Most often, casinos process the request in 1-3 days. If Mastercard isn’t enabled as a withdrawal method, and direct bank transfer is offered instead, you may be waiting to see the money in your account between 2 and 7 banking days.
The average minimum amount you can deposit in your online casino account with Mastercard is €10. The maximum ranges from €4,000 up to €50,000. The minimum amount allowed to cash out is €10 – €50. The maximum you can withdraw usually ranges from €4,000 to €50,000.
Pay attention that limits may be per transaction, per day, week, or month. When you see these high amounts as limits, check the terms and conditions if the casino hasn’t defined this in the payment methods section.
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With over 50 years of experience, you can be sure that Mastercard uses only the highest security standards to protect customers’ data. Mastercard has an advanced ID Theft Protection and Zero Liability Fraud Protection. This technology safeguards you from unauthorized purchases and identity theft. It works for all transactions: online, in-store, in-app, mobile, or at an ATM. In case of any misuse, the bank that issued you the card will not hold you accountable.
Mastercard enables biometric security with a Biometric Card. It combines chips and fingerprints to verify the cardholder’s identity for in-store payments. The company secures the entire payments ecosystem with end-to-end encryption, authentication, and tokenization. It also uses the EMV® 3-D Secure protocol that enables consumers to authenticate themselves when making card-not-present (CNP) online purchases.
Mastercard Global Services is multilingual assistance available around the clock. They have a list of toll-free numbers per country to contact them directly. Mastercard isn’t a card issuer, but they will connect you to your local bank. On a “Get support” page, find your bank in the drop-down menu, and Mastercard will redirect you to the bank’s website.
They also have a comprehensive FAQ section to help you find the answers. If your question isn’t listed, they offer a form to fill out and send through an “Ask Mastercard” landing page. To contact Mastercard Global Service in the UK, call 0800-96-4767. In the US, you can call Mastercard Assistance Center toll-free at 1-800-Mastercard: 1-800-627-8372.
The global direct dial number is a US number 001-636-722-7111 used internationally. Dial this number if there is no local free number on the list, or it’s not working. Note that calls from a mobile phone may be charged. Mastercard also has a convenient online ATM locator tool to help you find the closest ATM.
Most experiences with Mastercard customer support are good, and people are satisfied. However, if there are complaints regarding the assistance, most of them refer to a lack of multilingual support if you are abroad and call a local representative. The next thing that annoys users is that they can keep you waiting on hold for a long time when you get them. Or they tend to transfer you from one number to another, which includes long waiting times.
Our experience with Mastercard support
As one of the most reputable payment providers, Mastercard has superb customer service on Twitter. We sent a direct message to @AskMastercard and got a response after half an hour. The agent was very helpful and kind, providing all the information we needed. Thank you, George. You can also email Mastercard at [email protected], but you’ll wait longer, so we most definitely recommend Twitter as the fastest solution.
Some online reviews deem Mastercard an excellent credit and debit card provider, highlighting the fast payments. Others are quite satisfied with Mastercard eWallet, while World Elite card is praised for enabling special offers and discounts with many merchants.
However, with good reviews, there are bad ones too. Those who complain emphasize lousy customer service, high fees, and the horrible dispute procedure. Moreover, there are complaints that US banks charge an inactivity fee of $2 per month after 12 months of not using the card (Mastercard debit gift card).
There are also complaints about prepaid cards and the fact that Mastercard charges a 2% fee when you top-up the card.
Click to Pay is a new digital checkout option that enables you to pay online without providing a password. Smart security recognizes you at the checkout and speeds up payments. When checking out online, just look for the icon where Mastercard is accepted, choose your card, and pay.
World Elite Mastercard gives you special online shopping discounts and promotions. You can save on movie tickets, food, and enjoy VIP experiences while travelling.
Mastercard has teamed up with some famous businesses to tailor special deals for Mastercard users only. You can browse through a list of merchants and their offers, such as Macy’s, L’Oréal, Amtrak, etc.
The company also has various prepaid cards: standard, prepaid gift card, travel card, prepaid everyday money card, PayPal Prepaid Mastercard, and other branded cards for different purposes.
Tap & Go is a contactless Mastercard’s payment solution. Contactless checkout is ideal for speeding up transactions and make them more secure. You can even use the online Mastercard contactless checkout locator to help you find the nearest shop, restaurant, etc. supporting this payment solution.
Mastercard credit and debit cards are fully compatible with Google Pay, Apple Pay, and Samsung Pay digital wallets. You just need to download the right app for your phone and connect your cards. You can use it wherever you see Google Pay, Apple Pay or Samsung signs, or contactless icon. And finally, Mastercard features different contactless payment solutions with high-tech wearables (smartwatches), such as Fitbit pay and Garmin pay.
- The rivalry between Mastercard and Visa dates back to Mastercard's inception, and it lasts to this day. Mastercard is the second most used payment card, right after – Visa.
- The company changed its name three times. The original name was Interbank, which was changed into Master Charge, then MasterCard, and finally, Mastercard.
- In 2019, Mastercard removed its name from the well-known red and yellow logo, known as the Mastercard Symbol.
- In 1983, MasterCard was the first credit card company that used a laser hologram on cards.
- Mastercard was the first payment card issued in the People's Republic of China in 1988.
- Mastercard sponsors major sporting events and teams throughout the world, including the UEFA Champions League.
Yes, you can. However, most online casinos have certain country restrictions when it comes to Mastercard withdrawals.
In most cases, online casinos don’t charge you for Mastercard payments. But, some casinos have fees, so read the terms and conditions first and check the cashier section before you deposit the money.
Absolutely. Mastercard uses the most advanced security measures to protect transactions such as EMV® 3-D Secure protocol, biometric security, and Mastercard SecureCode service.
Mastercard is present in more than 210 countries and territories worldwide. So most probably, it is available in yours too. To be sure, visit your bank and ask if they issue Mastercard cards.
In most cases, the withdrawal procedure takes 2-5 banking days. First, the casino needs at least 24 hours to process the request, and then the bank requires a few more days to clear the payment.
Visit the online casino’s withdrawal section and select Mastercard. Fill in the requested data (card number, cardholder name, CVV/CVC codes, etc.), enter the amount, and confirm this transaction.
To find out the exact Mastercard currency exchange rates, we advise you to visit your bank and ask. You can find Mastercard fees on their website and use the online currency converter. However, you need to know the bank’s fees to be able to get a precise calculation.
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