Last updated: 18 November 2021
MuchBetter is an eWallet created to fit the needs of online gamblers. Hence, it is frequently offered as a banking method at many online casinos worldwide. This is the reason why we’ve decided to zero in on MuchBetter to give you a comprehensive overview of this payment app. We bring you a full report on the fees, deposit and withdrawal procedures, payment limits, timeframes, casino bonuses, etc.
As an innovative payment solution available from 2017, you may be interested in learning more about the company. Like all high-tech companies, MuchBetter also has some cool payment devices you should know about. We’re going to introduce a few. If you, God forbid, face any issues using the MuchBetter payment app, the support will be vital. So, how helpful and efficient MuchBetter customer service really is? We bring you the answers! And finally, did you know you could pay with a bottle?
MuchBetter was established in 2017 by MIR Limited UK Ltd, a licensed and regulated e-money issuer. MIR Limited is an Isle of Man software company specialized in devising innovative industry-specific Fintech products. From the onset, the idea behind the MuchBetter project was to create a payment method that would be perfect for the global gaming industry. What inspired the team to design this cutting-edge product was to shake up the traditional banking options that have dominated the iGaming industry for too long.
MuchBetter eWallet was developed by a team of fintech professionals and iGaming experts. They combined their vast industry knowledge to create a unique mobile payment method ideal for online gambling. MuchBetter is an award-winning payment app and a leading eWallet designed to cater to online punters and appeal to new tech-savvy generations. The proof of how good the payment app is are numerous industry awards.
- Best Prepaid Card Solution (Payments Awards 2020)
- Mobile Payments Solution of the Year (SBC Awards 2020)
- Innovation in Payments Solution (EGR 2020, EGR 2021)
- Best Innovator in Payments (2021 Awards for Innovation)
- Best Mobile Payment Solution (CNP Awards 2021)
MuchBetter eWallet is currently used in more than 180 countries and territories and has over 150,000 active accounts. The wallet is operating under eMoney Licence issued by the UK FCA.
- November 2021: Prepaid vouchers named Código Prepago MuchBetter become available for purchase at 15,000 retail stores in Spain.
- October 2021: Wins Best B2C Payments Programme at Payments Awards 2021.
- August 2021: MuchBetter signs three-year deal with La Liga outfit Real Betis.
- June 2021: MuchBetter pens agreement with Betsson Group.
- June 2021: MuchBetter voted Best Innovation in Payments at the Financial Services Forum.
- April 2021: MuchBetter partners up with Kindred.
- February 2021: Jakub from Poland wins $60,000 in MuchBetter Mega Draw.
- October 2020: MuchBetter prepaid cards go live in Italy.
- April 2020: Poker star Felipe “Mojave” Ramos becomes MuchBetter brand ambassador.
- April 2020: MuchBetter rolls out WinWatch, a new wearable payment device. WinWatch renamed to STISS in November 2021.
MuchBetter is available globally. This digital payment option is present in more than 180 countries and territories, including the UK, Australia, Germany, India, Japan, Netherlands and South Africa. The best thing here is that residents of most accepted countries can use MuchBetter to deposit and withdraw at online casinos.
The company offers its digital payment services across the following regions: Europe, Asia, Latin America, the Caribbean Region, and Asia-Pacific. But it is important to say that MuchBetter is not available in the United States of America.
Apart from the US, there are other non-serviced countries. These are Afghanistan, Bangladesh, Cameroon, Crimea, Cuba, Eritrea, Iran, Iraq, Libya, Myanmar, Niger, North Korea, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Vanuatu, Venezuela, Yemen. This list is subject to change at the company’s discretion.
SMS verification and app link
You will receive an SMS with a 6 digit verification code that you need to enter. The code expires in 10 minutes, but you can request a new one. Click Continue. They will send one more SMS with a link to download the MuchBetter app from the Google Play or Apple Store.
Log into your MuchBetter app
Log in with your mobile number and passcode. Once more, MuchBetter will send you a one-time security code via SMS. Enter the code, validate, and that’s it.
Top-up and Peer-to-Peer (P2P) transfers
To add money to your MuchBetter eWallet, click the top-up button. The first time you may be required to provide some personal details.
Select the amount you want to add and pick a payment method. They vary from one country to another. Some of the options are credit & debit cards (Visa, Mastercard), other eWallets, local payment options, SEPA transfers, bank transfers, and cryptocurrencies (BTC, ETH, LTH, XRP).
Select the purpose of deposit: gaming and non-gaming. The first one allows you to use the money on gaming, casino, poker, and betting sites. But you can also send these funds to your friends and family, make payments with non-gaming merchants and purchase with MuchBetter Mastercard in EEA (European Economic Area).
If you select the P2P, you can only send money to friends and family and make payments with non-gaming merchants. You can also pay with MuchBetter Mastercard in the EEA. You can’t use the money for gaming.
If you have decided to top-up the wallet using cards, enter the card’s number, expiry date, CVV code, and click “Process.”
If you wish to fund eWallet with crypto, MuchBetter notifies you that the destination wallet addresses changes for every top-up. You also need to have a compatible wallet app or copy the code to pay from another device.
Make a withdrawal
To withdraw money, you have to complete personal details and ID verification. The ID proofs are passport, driver license, and identity card. The app enables you to scan one of these documents. Finally, capture your face, and they will analyze your biometric data.
You will receive an SMS informing you that your documentation is under review. The final decision is made within 3 business days.
If the scanned documents were blurry and not readable, they would send an email explaining that the verification process has failed. They will ask you to repeat the procedure in the app.
If everything is fine, you will be able to withdraw the funds in minutes.
To deposit funds into your gambling account, head to the cashier section of your online casino, and select MuchBetter. You need to provide your mobile phone number, the one you used to create the account, and enter the amount. To finish the transaction, log into your MuchBetter app where you’ll see the transaction request and your gaming balance. If you have sufficient funds in the account, verify the details, and accept the transaction. The approved payment will be in your account immediately. If you don’t have enough money in your MuchBetter account, just make a top-up, and once it is confirmed, you can complete the pending transaction.
To withdraw the winnings, head back to the cashier or withdrawal section, and select MuchBetter. Request a withdrawal to your mobile phone number. When providing the phone number, pay attention not to enter any zeros before the number! As soon as the casino operator processes the request, you’ll receive a notification and find the money available in your MuchBetter account. You will see this transfer in the transaction section within the app.
MuchBetter offers different payment methods to fund the eWallet and have a minimum deposit amount for each option Depending on the method you wish to use to top-up the account, the fees range from 0% to 8%. SEPA and bank transfers are free, as well as Giropay, Blik, Przelewy24, Yandex, Interac e-Transfer, Boleto, and Pay by Bank app. The currency conversion is 0.99% for conversion between USD/EUR/GBP.
However, when you deposit funds, make payments, send and receive money, and request or send gifts using MuchBetter digital wallet, you won’t pay any fees. If you have MuchBetter Mastercard, online, in-store, and contactless payments are also free of charge. But, If you use an ATM, you’ll pay 0.99% for the service. The currency conversion for the MuchBetter card is also 0.99%.
When you need to withdraw the money, MuchBetter also has specific fees. To see how much you’ll pay for a particular payment method, go into the Account section of your app. Some of the withdrawal methods are SEPA bank transfer, Yandex, Interac e-transfer, Bitcoin, and wire transfer. The minimum amount to withdraw ranges from €10 to €250 and the fees vary between 2% and 2.5%.
MuchBetter sets a maximum limit for your account for top-ups and the amount you can receive from merchants, friends, and family. These limits are per transaction, 24 hours, 30 days, and 365 days. Online casinos that accept MuchBetter payments don’t charge fees for deposits and withdrawals. However, always check currency exchange fees if you want to use some local currency.
One of the main perks of using the MuchBetter electronic wallet is that deposits are credited to your player balance instantly. You can go to the casino’s lobby and pick the game straight away!
Online casinos that accept MuchBetter as a withdrawal method process these requests pretty fast, usually within 24 hours. Some online casinos will process MuchBetter cashouts instantly or within 1 hour.
The minimum amount you can deposit with MuchBetter is usually €10 – €20. The maximum amount can be between €4,000 and €15,000.
For example, at Bitstarz, you can deposit between €20 and €4,000. At Royal Panda, between €10 and €15,000. At Kassu and Genesis Casino, the minimum is €10, and the maximum allowed is €5,000.
Pay attention that these numbers depend on the type of transaction, which can be per day, week, or month. To be sure, check the casino’s Terms and Conditions.
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MuchBetter is a trading name for MIR Limited UK Ltd, a member of the Electronic Money Association. MuchBetter eWallet has eMoney Licence issued by the UK Financial Conduct Authority (FCA). WireCard Card Solution Ltd issues the MuchBetter Mastercard according to a license from Mastercard international. Licenses from reputable financial institutions guarantee you are using an approved and secure payment method.
Furthermore, this digital payment method employs cutting-edge security technology to prevent fraudulent activities. Some safety measures are one-time verification codes sent via SMS, unique passcodes, touch ID, biometric verification, device pairing, and transaction review system. The account is matched to your mobile app, and all sensitive data are protected within the cloud. Customer funds are held in a carefully secured bank account.
MuchBetter customer support responds relatively quickly. They even say on the website that their support team guarantees 1 hour response times during working hours. We can confirm this. However, resolving the issue will last longer (within 24 hours). During the registration procedure, if the ID verification attempt fails due to a blurry photo of your document, they will send you an email almost immediately. They will explain why verification failed and inform you to try again by ensuring that all uploaded photos are clear, and the details in the document are readable.
They have a comprehensive FAQ page on their official website with answers to many questions by category. For top-ups, the questions and answers are divided by the payment method used for funding the wallet: Interac, Visa and Mastercard, crypto, Boleto & other methods. The withdrawal section is split into regions: Canada, Europe (EEA) other than UK, United Kingdon, Brazil, LATAM and others.
Furthermore, you can find FAQ within the app too. Just click More at the bottom, and you’ll see a Help icon in the main menu. All the questions from the website are here as well. If you can’t find the answer to your question, you can contact the support by clicking the message icon at the bottom right. Write your message, and send it. If you decide to send an email, you will get a reply right away informing you that your request has been received and is being reviewed. The support also says that you’ll receive an answer within 24 hours.
Our experience with MuchBetter support
To get in touch with Much Better, you need to install the app. We sent the inquiry from the app and immediately received an email informing us they’ll get back to us within 24 hours. We got the answer after 48 hours. They sent the reply within the app and via email also. Our customer support experience was good as we received a detailed explanation that helped us solve the issue. So waiting a bit longer was worth it.
The players most often praise MuchBetter for its instant deposits on gambling sites. They also like how easy and quick it is to use the app for online transactions.
Furthermore, users are quite satisfied with how efficient this payment method is and how quickly the support reacts to any inquiry. Some even say that MuchBetter is the best eWallet in the market. In October 2020,
MuchBetter had a 3.5 average score on Trustpilot, with over 50% reviewers giving MuchBetter 5 stars. What’s also interesting is that MuchBetter support responds to these reviews, no matter if they are good or bad. This proves the company cares about its users.
However, alongside good reviews, there are a few bad ones too. Many people complain about customer service and that they are not that helpful or tend not to respond.
Others complained about the ID verification procedure and the fact that app often fails to scan valid documents. The support then asks you to send pictures of documents and selfies, which may be repeated several times!
Few users even say that the app favors spending money on online gambling. Others claim that the app allows you to top-up the account without any issues. But, multiple errors may occur when it comes to withdrawing or transferring funds to friends and family.
One more thing, people don’t appreciate the fact that MuchBetter doesn’t offer any phone number or live chat option.
MuchBetter reward program allows users to collect MuchBetter points for every €10 spent on partnering merchants and online gaming sites. The points are also awarded for top-ups to MuchBetter account, charity donation, and sending money and gifts to friends and family. All your points will qualify for the big yearly MegaDraw on December 31. Furthermore, keep an eye on a gift icon (My rewards) within the app. MuchBetter also sends some attractive offers there!
MuchBetter contactless Key Fob is one of the convenient wearables designed to make your life easier. The key fob acts like a Mastercard bank card and lets you make contactless payments of up to £45 per transaction. The key fob is available in the EEA only and can be ordered from the app.
Another unusual yet fashionable contactless payment solution is the CashCuff. This smart wearable enables contactless transactions from the cuff as it features a built-in payment chip. This device has preloaded funds, so you don’t need a wallet or phone when going out for dinner! The contactless transactions are controlled via the MuchBetter app.
MuchBetter also collaborated with a Swiss watch smart glass supplier, Winwatch. They launched the world-first analog watch with an integrated payment chip for contactless transactions. MuchBetter payment watch allows you to make payments up to £45.
MuchBetter was one of the first eWallets to announce the integration with Mastercard’s Pay By Bank app. This app is an online checkout that allows users to pay for online and offline shopping in real-time through a banking app. Pay By Bank app lets MuchBetter users to instantly top-up their accounts from their bank accounts without revealing payment details and passwords. This service is completely free.
MuchBetter clients can set up their own IBAN (International Bank Account Number). This innovative service is paired with the MuchBetter account. It acts as a secondary bank account that helps players make direct deposits from their bank account. It eliminates the need to log into the gaming app, visit the cashier, and then going into MuchBetter eWallet to finish the transaction.
MuchBetter Cash is a one of a kind cash-to-iGaming-account transaction service. It helps users make free cash deposits from an offline retail store directly into the gambling account. MuchBetter Cash facilitates instant cash deposits from a physical store.
MuchBetter is directly linked to your mobile phone number. You will receive a link via SMS to download the app when you finish the account sign up. You can download the app on the App Store and Google Play.
The app supports all Android phones and iPhones running on new operating systems. You can use the MuchBetter app across multiple devices. Still, you need to confirm any new one with a security code sent to you via SMS. Android users have rated the app with a high 4.3, with most reviews emphasizing how quick and easy it is to use, especially for funding the gambling accounts.
As one of the groundbreaking online payment services, MuchBetter offers smart contactless payment wearables. The team devised unique hands-free payment devices, such as the contactless key fob, the CashCuff, and the MuchBetter payment watch, a first analog watch with built-in contactless payment functionality.
- In 2017, MuchBetter partnered with Global Processing Services (GPS) and DIGISEQ to launch a first-ever paytech bottle. This smart bottle had a contactless payment chip and was used to promote the leading energy brand Lucozade Energy. These bottles were distributed across major London train stations free of charge. The bottles had a preloaded credit that allowed users to pay for one journey on the London Underground.
- MuchBetter also collaborated with a Swiss watch smart glass supplier, Winwatch. They launched the world-first analog watch with an integrated payment chip for contactless transactions. MuchBetter payment watch allows you to make payments up to £45.
- In 2019, West Ham United announced that MuchBetter would become the club's Offical Online & Digital Payments Wallet partner. The company has since partnered up with boxer Connor "Lightning" Lynch (May 2021), La Liga club Real Betis (August 2021), West Ham Women captain Gilly Flaherty (August 2021) and Italian boxer Guido "The Gladiator" Vianello (September 2021).
- Did you know that MuchBetter also launched the world's first smart shirt? Yes, in 2019, they partnered with DressCode, a high-tech fashion start-up from Cambridge, to design the James Bond-like payment accessory with the CashCuff.
- As one of a kind stylish accessory, the CashCuff has been featured in The Daily Mail, Metro, The Telegraph, and The Industry.fashion.
- MuchBetter also improved the design and security of both the MuchBetter Mastercard and the contactless key fob. Previously, the card and the gadget were black, but now, they boast a premium orange design! Why orange? As they explained, orange symbolizes endurance and strength in heraldry. These two perfectly fit the company's mantra!
- MuchBetter has a brand ambassador programme that gathers the world's favorite sports and gaming influencers. Some of the names that promote MuchBetter are Brasilian top-ranked poker player Felipe Ramos, Lex Veldhuis from TeamPokerStars, Spraggy and OP Poker, and a famous poker coach Felix Schneiders.
Yes. The number of online casinos that accept both MuchBetter deposits and withdrawals is growing by the day.
Online casinos don’t charge anything for depositing and withdrawing funds with MuchBetter wallet. Also, MuchBetter will not charge anything for payments from your account. But, MuchBetter has fees for funding the account and withdrawals. These fees depend on the payment method. You can find these rates on the website.
Yes. MuchBetter is a licensed and regulated eMoney institution. The company uses advanced security measures, such as dynamic verification codes, ID and biometric authentication, unique passcodes, device pairing, and transaction review system.
MuchBetter is available in more than 200 countries and territories. But, they have a list of non-serviced countries that includes the US, Afghanistan, Iran, Iraq, Libia, North Korea, etc. The best way to find out if you can use this payment method is to visit the website and try to create an account. You will see a drop-down with a list of countries, so search for yours.
MuchBetter has been developed specifically for the iGaming industry. And after conducting a thorough review, the CBM team can recommend MuchBetter as a highly efficient and secure online payment method.
MuchBetter withdrawals are usually processed within 24 hours. Certain casinos support instant cashouts with MuchBetter.
MuchBetter has a lower currency conversion rate than banks, only 0.99%. This fee applies for conversion between USD/EUR/GBP. For other currencies, the app uses FX rates. The currency exchange rates are updated daily. Check the rates in the app before making a transaction.
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