Last updated: 10 November 2021
Despite being considered ‘familiar territory’ by most players, bank transfers and credit cards have become somewhat outdated. Not only have hackers mastered the art of stealing transaction records from online casinos, but you’re also revealing your personal information to the casino itself! eWallets have somewhat been able to mitigate this issue, but prepaid cards and vouchers are still the best way to remain anonymous. In that niche, there are few companies more accomplished than French giants Neosurf.
In their 16 years of existence, they’ve managed to become a top choice for everyone prioritizing ease of use when it comes to payments, both online and retail. Unlike most platforms, they openly advertised themselves as a safe way to play at online casinos. So, the time has come for our Neosurf review. The sections below contain everything you need to know before making your first Neosurf deposit. We’ve also highlighted the best casinos accepting this payment method, as well as some juicy bonuses. All you need to do is soak it all up and have fun afterwards!
Neosurf was founded in 2004, by a group of fintech experts. Their primary goal was to provide both customers and merchants with a payment platform that is not only safe but also widely available and easy to use. Even though this might seem like a standard set of qualities nowadays, transferring money in the early 2000s always had some kind of tradeoff. If you wanted to protect your information around this time, you were forced to use payment methods that required a somewhat high degree of technological expertise.
Neosurf changed all of that. They established a unique pre-paid card system, allowing people to buy vouchers/cards at convenience stores, newsstands, and other similar places. The fact that you could pay in cash and receive a voucher code was amazing at the time, causing many online casinos to pick up Neosurf when it was still in its infancy. Today, Neosurf is a licensed e-money agent of Contis Financial Services, a major British financial company. In addition to vouchers, you can also use MyNeosurf, an eWallet, or order your very own NeoSurf prepaid MasterCard.
- July 2021: SEAGM, a trusted global digital online game store, adds Neosurf vouchers as a payment method for consumers from Europe, Australia, England, Canada, Chile, Denmark, India, Japan, Norway and Romania.
- September 2020: Neosurf teams up with PayPoint to enable consumers to access Neosurf vouchers from a larger retailer network.
- January 2020: Neosurf launches NeoReload, a remittance platform that allows consumers to use vouchers to reload e-wallets, prepaid cards and mobile money accounts.
As of October 2020, Neosurf is available in 51 countries and territories. When it comes to gambling transactions with Neosurf, these are accepted in Australia, Canada, Netherlands, Germany, Brazil and few other territories. In terms of overall availability, Neosurf is far from a regionally-oriented payment method. However, they obviously have a focus on providing their services in French-speaking countries, but also the UK and Australia, which is a business plan that has been nothing short of successful.
Other than Neosurf online casinos, the platform has proven to be incredibly useful to people who have families living abroad, especially in West Africa. With Neosurf, you can send money to your loved ones in an easy, fast, and secure way. The ability to just go to a shop and buy a Neosurf voucher is invaluable to some, especially those who aren’t particularly tech-savvy. One thing we liked a lot was the fact that the company’s site allows you to select a country, and you’ll be shown the nearest Neosurf Authorized Retailers (NARs). Making the whole process much easier is a big plus in our book, so hats off to Neosurf for this feature.
Choose your preferred method
You begin by deciding which exact Neosurf payment method you’re going to use – a physically purchased voucher, the NeoCash prepaid MasterCard, or a virtual card.
Visit the Neosurf website
Waiting for the card to arrive might take a few days, so the voucher is a better option if you’re looking to start instantly. Just go to Neosurf.com, choose your country, and go to the nearest NAR shown on the map. Pay with cash and you’ll get a plastic voucher with a 10-digit pin code.
Complete the Sign Up process
Now, you aren’t required to create an account. However, you should if you want to reuse your Neosurf voucher and continue playing safely. Just click “Sign Up’ in the drop-down menu, enter your email, select a password, and provide your name.
Start using your Neosurf account
Now, with the account, you can check the status of your vouchers, or even add them to your MyNeosurf account (more on that in a bit). And that’s it!
Even though we like to restrain ourselves from using superlatives in our reviews, the whole Casino Banking Methods team agreed that Neosurf deposits are by far the easiest we’ve ever experienced. If you don’t believe us, see for yourself. You only need to:
- Go to the banking section of your online casino
- Click on Neosurf, thereby selecting it as your preferred deposit method
- Enter the 10-digit code from your voucher, and the money will be added to your account balance instantly
That was easy, wasn’t it? Well, now that you’re ready to play, there’s only one more thing left to worry about – withdrawals. So, let’s tackle the elephant in the room – you can’t withdraw your winnings with a Neosurf voucher. Since it’s not registered to you, nor does it require you to have an account, the voucher can’t hold money.
However, there is an alternative. Luckily, there are many other payment options available, such as PayPal, Neteller, or Skrill. While casinos will see your real name, none of the other information will be available to them.
While Neosurf does claim that you can withdraw money using the MyNeoSurf eWallet, none of the casinos we tested seemed to offer this option. This is a big drawback, but we don’t want to be too harsh on them. It’s just technically impossible to withdraw money onto a voucher. If you don’t mind working with two payment methods, then you won’t feel a thing.
Neosurf doesn’t impose any fees on deposits. You only have to pay for the value of the voucher itself. They come in the following quantities: €5, €10, €15, €30, €50, and €100. The only thing you need to do is enter the code at the back of the voucher card, and select the amount you want to deposit.
One thing we liked seeing was the fact that you don’t have to use up your voucher all at once. Any money that’s left can be used in another instance. This is great, especially if you’re trying out a new casino or if you just want to play with conservative amounts of money. It’s unusual for vouchers to give you this sort of freedom, so kudos to Neosurf.
All Neosurf deposits are cleared almost instantly. We tested this on all the casinos we considered for our top list, and we can attest to this being true. Every once in a while, there was a delay of no more than 10 seconds, which is more than acceptable.
Due to the fact that Neosurf withdrawals are currently unavailable, you can choose payment methods that allow for instant or just plain lightning-fast transfers. Those that come to mind are PayPal, Ethereum, ecoPayz. Mainly, you can depend on eWallets and cryptocurrencies when it comes to speed. If you’re not ready to part ways with your bank account, then you’ll wait up to 7 days, or less if you use a card.
Here’s what we dislike the most about Neosurf – their vouchers are only available up to an amount of €100. Even though most casino aficionados like to take it easy, this lack of freedom can be debilitating in several ways. What if an online casino has a juicy deposit bonus, but only for bigger first-time deposits?
If you can’t deposit all the money in a single instance, you won’t be eligible for the bonus in most cases. Casual players like big bonuses too, as they can spread them over the course of several days or weeks.
There’s also the fact that Neosurf somewhat discriminates against high-rollers. Sure, you can buy multiple €100 vouchers and deposit them one after another – but, why go through this unnecessary complication? We would like to see bigger vouchers in the future, but these are okay for the majority of players.
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Neosurf really takes security seriously. The company uses physical, electronic, and procedural means of protecting the information of its customers. Of course, this only applies to those that create a MyNeosurf account, but can also extend to details of voucher purchases. Nevertheless, it’s good to know that staying secure is Neosurf’s priority.
Firewalls and data encryption (they haven’t specified the exact protocol) safeguard the servers. When it comes to passing on your information, Neosurf has a stern policy of not doing so unless they’re legally obliged by law enforcement.
In addition to all this, the company is registered with the British Financial Conduct Authority (FCA) and the UK Gambling Commission (UKGC), allowing them to provide their services in the entire European Economic Area (EEA). These are rock-solid credentials, so it’s safe to say Neosurf is a secure payment option.
This is where the train falls off the rails. Why would a company, in 2020, in the age of technology and widespread smartphone use, actively and repeatedly request its customers to WRITE to them?
If you don’t believe us, check out their website and see for yourself. Other than writing a letter like we’re living in the 80s, you can also write them an email. Even though the agents can communicate in several languages, and provide answers in no more than 36 hours, it’s still a shame not to see live chat support in this day and age. On a brighter note, the FAQ section is pretty solid, with more than enough information to get you started.
Our experience with Neosurf support
Neosurf has a Help (contact us) feature on the website that may seem like a Live Chat at first, but it’s not. You can send a message and get the info that someone will get back to you soon. They’ll send you an email. Another way to reach out is through a web form. The support replies fast, in a matter of hours. Susan from Neosurf was kind and explained to us how to resolve our problem.
It doesn’t matter if we at Casino Banking Methods like a certain payment method or not. Our job is to merely round up all the facts, and let you decide for yourself. Therefore, we place great value in player experience, as they can give us a clearer picture of how payment providers treat their customers.
While our team of experts encountered no difficulties while using Neosurf, we saw a significant amount of reviews criticizing the company for being late when it came to using MyNeoSurf (their eWallet) for withdrawals. This sounded concerning, so we did a little digging, and found out that these issues may be to Neosurf’s strict identity verification protocol.
As it’s usually the case, most reviews of Trust Pilot are overreactions. Do you think a 24-hour delay is worthy of only one star? We don’t either! Thus, we always take what we read with a grain of salt. However, we didn’t see any issues with the vouchers, which are the main point of this Neosurf review. Therefore, you shouldn’t expect any issues. If you’re using MyNeosurf for online shopping, be sure to verify your account in order to avoid annoying delays.
Other than vouchers, Neosurf offers two more payment methods:
- MyNeoSurf. This is the company’s eWallet. If you liked using the vouchers, you can instantly redeem both new and old ones, just by entering the 10-digit security code. We loved this particular feature, as it allows you to make good use of unspent money, as well as consolidate all your vouchers. Apparently, many online stores, such as Amazon, accept MyNeoSurf payments, so there’s a lot to do if you want to take a break from playing casino games.
- NeoCash MasterCard. Basically, this is NeoSurf’s own debit card. As the company is a principal member of MasterCard, you can rest assured that this card is legitimate and safe to use. It can be funded using either vouchers, bank transfers, or other cards.
The MyNeoSurf app exists for both Android and iOS devices, providing users with the ability to purchase vouchers online, as well as to conduct all their transfers on a smartphone. We tested the app too, and it was surprisingly simple and easy to use.
It seems like Neosurf really cares about making things accessible to everyone, which is not something we can say for just about any payment method. Mobile casinos also accept NeoSurf deposits, which is a big plus in this day and age.
- Neosurf allows users to check the validity of their vouchers, as well as report any retailers that might be selling fake ones.
- Over 20,000 websites accept Neosurf deposits.
- If you’ve been interested in using ecoPayz, you’ll be delighted to find out that the two companies collaborate, allowing you to fund your ecoPayz account using Neosur.
- Just this year, Neosurf became the sponsor of a League of Legends European Championships (LEC) event, called The 2020 Neosurf Cup.
- K1ck eSports Club, one of the best Portuguese and European teamshas been renamed K1ck Neosurf in January 2020, as a result of another Netsurf eSports sponsorship deal.
To find this out, go to their website, click ‘Buy Vouchers’ and you’ll be able to see a full list of available countries. If your place of residence is not on the list, you can still purchase a voucher online.
No. A voucher isn’t able to receive money. Instead, it works as a one-time vessel for a selected amount, becoming obsolete when all of the funds are spent.
Yes, Neosurf is licensed to operate in every jurisdiction it’s currently available. Thus, you won’t be breaking any laws by using vouchers.
Absolutely. You just need to input the 10-digit code of your particular voucher, and your deposit should immediately go through.
Yes. The company takes active measures in preventing fraudulent activities. You can contact them via e-mail or contact form.
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