Last updated: 28 September 2021
Ask yourself how many times have you entered an online casino cashier without seeing Neteller as one of the methods on offer? As one of the top e-wallets in the world, Neteller has had exceptional success in the online gambling industry, which is what makes it a must for our CBM team of investigators and casino lovers.
We proudly bring you a comprehensive review of the Neteller online casino banking method, rounding it all up with the best casino sites that accept Neteller. On this page, you will be able to find out are there any fees involved and how long it takes to use this method for your casino deposits and withdrawals – and much more.
In 1999, Optimal Payments Plc launched Neteller as an electronic payment system destined to work hand in hand with the online gambling industry. The company was established in Canada and moved to the Isle of Man in 2004. It only took one year for the company to materialise its ambitions, ending up serving as much as 85% of the existing gambling platforms at the time. A few years later, Neteller went on launching an IPO on the London Stock Exchange market.
Optimal Payments Plc bought rival Skrill Group for a sum of about 1.1 billion euros in order to expand its online services. The acquisition was finalised in 2015. In the first years of doing business, Neteller gained a massive number of users in the USA, mainly online casino players. Eventually, the payment processor had to leave the US market and diversify its services.
Neteller may be old, but it´s gold. It is a rock-solid payment processor company with over 23 million active accounts worldwide. The safety policy of the company is supported by the FSA (Financial Services Agency), based in the UK. As the official regulator for Neteller, FSA insists on maintaining the clients’ money separated from the company`s operating cash, which is always good practice.
Neteller introduced some new features for its users in September 2021. As a result, Neteller account holders can now buy and sell 37 cryptocurrencies via Neteller, send Bitcoin and also withdraw fiat balance to crypto addresses.
Neteller is an excellent choice for residents of the European Economic Area (EEA). Players from these regions have a huge range of Neteller casinos to choose from. For the period from January 2004 up until May 2020, Neteller has been notably popular in LATAM countries, India, Japan and Scandinavia. Neteller, much like Skrill, provides its services globally. To be precise here, it is safe to say that you can transfer funds and pay for services with Skrill in more countries than with Neteller looking at sheer geographical coverage.
Nevertheless, Neteller is one of the primary global e-wallets and that cannot be disputed. The company once had a flourishing business offering gambling transfers for residents of the United States; however, they had to withdraw from the USA market in 2007. Internet financial regulation and gambling laws limit the use of Neteller in some countries, such as Albania, Cambodia, Canada, Hong Kong, Israel, Laos, Lebanon, Macau, Singapore and Turkey.
The regulatory landscape of certain countries, as well as Paysafe’s internal business decisions, have led to Neteller not being available in more than 50 countries overall, which still leaves the entirety of Europe, most of LATAM, most of Asia and Oceania being able to use Neteller for safe online gambling transactions.
When it comes to deposits at withdrawals at online casinos, Neteller can be used in most major markets. However, from December 2020, residents of Norway are no longer able to use Neteller for gambling transactions.
Go to the official Neteller website
The initial step is loading the official Neteller website. To start the registration process you need to click on the Join for Free button located in the top right corner of the screen. Make sure to provide your name, email and password in the form that appears.
Complete the signup form
Add funds to your Neteller balance
When you initiate your first deposit, you will be required to provide additional personal information that will help with setting up your account features. The details that you need to provide upon your first deposit include selecting your account currency and entering your country of residence, date of birth, postal address, city of residence, postal / zip code, gender and phone number.
Further login activities
Once you complete your profile information, you will be provided with a Secure ID (a six-digit code you will need when you initiate transfers). Make a note of the Secure ID, as it is provided for security purposes.
All new members start out with an unverified account. Members may then upgrade to a verified account which offers more features and benefits, including higher limits and the option to apply for the Net+ MasterCard. The verification process starts with verifying your identity.
After successfully funding your account you can start the process of uploading a copy of your photo identification documents or by going to the account section under Settings.
Mobile app or webcam ID verification
All remaining verification steps will be displayed on the Verify your Account page. The Verify ID step will present you with 2 options to choose from to provide your identity document: mobile app (taking photos using your phone camera) or uploading webcam photos. To successfully share your images, please make sure the pop-ups messages in your browser are allowed.
It may be possible to verify your address via geolocation sharing, but if not, you may be asked to manually upload an address verification document. Once the verification process is fully completed you will receive an onscreen and email confirmation.
Doing it for the first time may not seem so, but making a Neteller casino deposit is a walk in the park. First, pick a casino that accepts e-wallet transactions and sign up for an account, then go to the banking page and select Neteller from the list of available payment solutions. Specify the amount you wish to deposit and confirm. You will be redirected to your Neteller account through a secure gateway where you will also need to confirm the transfer. In a few seconds, you will be back to your chosen casino site where you will see the funds credited on your balance.
When you’ve bagged some winnings and you wish to cash out, go to the same banking section and opt for a withdrawal. The process you will go through will be basically the same, requiring you to enter the desired amount and confirm the transaction.
E-wallets have their own technical ecosystem. The fees charged depend on these structures. The regular Neteller fee for sending money is 1.45%, min $0.50. Different rates are applied for users registered after 8th of April 2020 and customers registered between 18th of March and 7th of April 2020. The former group is charged a higher fee of 4.49% if they haven’t made any deposits to their Neteller accounts, or have deposited only via Skrill, Paysafecard, Neosurf, Qiwi or BitPay.
The latter will be charged a higher one-time fee of 10%, min. €100, for the same activities or lack of. Subsequent send money transactions will be charged a 2.99% fee for these customers. While fees are often frowned upon, Neteller is transparent about all the fees it charges – you will always see the applicable fee before you complete your transaction.
Furthermore, when currencies are converted, a foreign exchange fee of 3.99% is applicable. VIP members, though, pay only 1% in foreign exchange fees. As for administrative fees, if you use your account actively you will not be charged anything. Your account is free as long as you login or make a transaction at least once every 12 months. If you don’t, a monthly service fee of €5 (or equivalent) will be deducted monthly from the available funds stored on the account.
In September 2021, Neteller reduced some important fees for using the service, making account-to-account transfer free for VIP members. Neteller VIP members can also get the Neteller Mastercard free of charge. The following fees were amended:
- Bank transfer deposits: from 2.5% to 1%
- Neteller money transfers: 2.99% (Regular accounts)/1.45% (Neteller True)/Free (Neteller VIP)
Managing your funds at online casinos with the help of Neteller is usually a speedy process. The deposits are instantaneous, so there is no waiting time to start playing. Once you’ve finalised the transaction, the deposited sum will be reflected on your balance right away.
Withdrawing may take a little longer, and also depends on the processing time established by the casino. Normally, Neteller withdrawals shouldn’t take more than an hour or a few hours. However, this timeframe is sometimes applied after the casino’s pending period is over. Pending periods are sometimes necessary for the casino’s withdrawal team to review your submission, and they may take from 24 to 48 hours, usually.
As far as Neteller is concerned, your account limits may change based on each account, specific transaction types and region. You can see the limits that are unlocked for you when you sign up to your Neteller account. When you deposit at casinos, the limits will be determined by the operator. Make sure to check them before you make a real money transaction.
The majority of Neteller online casinos will require you to deposit a minimum of €10 or so. Withdrawal limits will usually range from €10-€20 and can go up to tens of thousands per transaction. Also, plenty of casinos don’t max out on the deposit limit, while they tend to establish a maximum limit on what customers can cash out on a weekly or monthly basis. Look for this info on the Terms & Conditions page of your selected Neteller casino online.
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We were quite impressed with Neteller’s security tools. Account security is ensured by multiple tested tools which match the industry-standard fully. The site is protected by an SSL certificate (256-bit encryption and multiple firewalls). Customers face a complex password requirement with a unique SMS code for every login. Another combination is a complex password with a permanent PIN code and a one-time email PIN code that is valid for 15 minutes.
The system also allows 2-step authentication that you can also use with the Neteller app. Users can turn on the 2-step authentication from the Neteller member site. It is required to download the Google Authenticator app to be used for 2-step authentication logins for the mobile app or member website. In case you activate the 2-step authentication option, you no longer need to use the Secure ID, as you have the Google Authenticator code instead.
Neteller must store all customers’ balances in trust accounts which are separated from the company’s business funds, which secures them from any potential bad financial situations the company might experience.
Being a premium electronic wallet service, Neteller is constantly trying to accommodate the needs of its users. Since there are millions of them around the world, the company established a system of phone support that caters to specific markets. The international phone line +44 20 3308 9525 is open Monday through Friday, from 7 am – 4 pm GMT.
The Neteller site also provides local phone lines for Australia, Brazil, Japan, Spain, United Kingdom, France, Germany, Tunisia and Italian players. Agents will answer your call faster if you have your Account ID ready. The Account ID is a 12-digit number starting with 45 or 55. This number is a unique identifier for your account and you can see it in the section Account overview. You’ll find the customer assistance agents to be friendly and willing to resolve your issue in a timely manner.
You can also use a contact form to get in touch with customer support agents or benefit from the official contacts of Neteller on Twitter, which are @NETELLER and @askNETELLER.
Our experience with Neteller support
Netteler doesn’t have Live Chat on the website, which is pretty weird for such a reputable brand. You can contact support from your Netteler account, which we did, and they responded within minutes with a detailed answer to our question. Also, you cannot send a direct message on Twitter, but you can on Facebook. They reply swiftly, providing a detailed and specific explanation. Good job, Neteller.
Neteller has 871 reviews on Trustpilot at the time of writing and a TrustScore of 1.3, which is bad, obviously. However, it is hard to judge on the basis of so little feedback and the account was claimed in 2019. Quora answers, on the other hand, regarding Neteller’s trustworthiness and ease of use, are mostly positive and authentic.
Neteller’s mother company Paysafe Group announced that after June 2019, they would stop providing service to the people of USA. So, it is understandable that some players are still a bit salty due to these inconveniences. Furthermore, the events of the two founders of Neteller being accused of laundering billions of dollars for internet gambling companies in 2007 also contributed to a slightly unfavourable way of people seeing Neteller.
Despite Neteller retreating from the USA market, nobody can deny that it was hugely popular there due to its sophisticated money transaction system and smooth online gambling payments. It still remains popular in other parts of the world for the same reasons. We’ll just remind you that they are regulated by the Financial Conduct Authority in the United Kingdom and are an authorized electronic money issuer and therefore legitimate.
Similar to Skrill, Neteller offers a convenient additional feature – a possibility of getting a prepaid debit card that adheres to the MasterCard standard. In other words, most users can order a card that works like any other debit card in any of the ATMs supporting MasterCard.
The Net+ Prepaid MasterCard may be ordered and mailed to all residents of the 31 member countries of the EEA. Once delivered to your front door, plastic cards provide an instantaneous way of paying in stores or withdrawing cash at nearby ATMs wherever MasterCard payments are accepted. This enables customers to dispose of their credit balance at more than 2.1 million ATMs across the world.
There was a reward points program until recently on the Neteller platform, but it was cancelled on the 30th of April 2020. VIP membership provides a good alternative and the client with more favourable conditions for using the service, including loyalty rewards, commission refunds, maintaining multicurrency accounts, lower exchange fees, higher transaction limits, etc. The VIP scheme is based upon the transfer activity in a member’s account. There are five levels: Bronze, Silver, Gold, Platinum and Diamond. As soon as you reach an activity requirement you will progress to the next stage.
The official Neteller app is available for download from the Apple App Store or the Google Play Store. The app has over a million downloads on the Play Store and takes up only 19MB of your device space.
Once you download it for free you can use it to deposit via credit/debit card or Bitcoin & Bitcoin Cash, buy and sell cryptocurrencies and also withdraw to a bank account. The app also allows you to keep track of your balance status on the move and easily review the list of your recent transactions.
- Exchange rates at Neteller are updated every 5 seconds.
- Neteller was the de facto payment processor for gambling transactions after PayPal dropped out of the US gambling market in 2003 as part of a settlement with the federal government.
- Once a certain user had some troubles with verifying his Neteller account and after uploading about 10GB of files with scanned driver’s licence and utility bills, he received a negative response. He then sent pictures of wearing his utility bill as a hat and his driver’s license in his mouth and wrote that he didn’t know what else to do. He received the “Your account has been validated” message soon after.
- You can find a lot of fun trivia on the Neteller Twitter account and Facebook feed. Pay social media a visit if you want to find out whether dogs can smell banknotes, what the Euro sign is based on and how the words “salt” and “salary” are related.
- Lorenzo Pellegrino, the CEO of Skrill, Neteller and Income Access at Paysafe Group, earned his degree in Public Administration and International Institutions Management from the Università Commerciale "Luigi Bocconi", located in Milan. He also attended the University of Westminster in the UK, where he completed a Business English Certificate & Diploma.
Yes, if a casino incorporates Neteller into its cashier, you can easily make deposits and finalise your withdrawal through the same method. In fact, most casinos insist on players using the same methods for deposit and withdrawals, whenever possible.
Each casino establishes a unique cashier policy which may or may not include fees on using particular deposit methods. Typically, deposits made through Neteller are not accompanied by casino fees. However, some casinos may impose charges on using e-wallets, although this is a rare occurrence.
Neteller is perfectly safe. The system uses a number of protection tools and firewalls and allows users to employ tested mechanics to safeguard their financial and personal data. Verification checks add to the transparency of the process and contribute to the safety of use.
Neteller is not available in around 50 territories, mostly African countries. Other regions are free to make use of it. It is safe to say that the method has global coverage, with a small number of exceptions if we’re looking at major markets, such as Canada and the USA.
Neteller has a reputation for being one of the fastest withdrawal methods in online casinos. Most casinos assure customers that their funds will be credited within one hour of the withdrawal request. Several hours is the longest you’ll wait to receive your winnings directly to your Neteller account.
Neteller is licensed by the Financial Standards Authority (FSA) based in the UK, so you can be sure that all transactions are processed as safely and securely as possible.
Cashing out from your Neteller account can be done through bank transfer, mobile wallet withdrawal, sending money to a mobile phone or transferring the money to a prepaid card in order to cash out at a MasterCard ATM. Depending on whether you reside in LATAM or Europe different options may be available to you.
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