POLi logo
company POLi Payments Pty Ltd
map Melbourne, Australia
calendar 2006
check-circle 33,000,000+
wallet None
superb

CBM Rating

Superb

84.00%
reputation
86%
availability1
74%
wallet1
89%
lock
86%
headphones
85%
like
dislike
  • Casino withdrawals not supported
  • No live chat support
superb

CBM Rating

Superb

84.00%

POLi Review & Best POLi Casinos

Last updated: 19 April 2021

If you reside in the southern hemisphere and are looking for a trusted online banking method to settle your casino deposits and withdrawals, let us propose that you check out POLi. It is an internet banking model supported by the majority of banking institutions in Australia and New Zealand. Therefore, an excellent choice for online casino players hoping to spend their time on online pokies. Casino Banking Methods was quite interested in finding out more about POLi. You can read about everything we have found out below. Our in-depth review covers POLi payments at online casinos in Australia and New Zealand, fees overview, a bit of company background and more useful info that you can use to your advantage before using POLi for gambling deposits.

Top Casinos That Accept POLi Deposits

Is POLi widely accepted? It would seem so! Australian casinos using POLi are on the rise and it goes without saying that these also accept players from New Zealand. Offering POLi as an accepted method of payment makes it easy for many Aussie and Kiwi casino fans to access their favourite games and make bets using a payment option there are familiar with. Here are the best online casinos accepting POLi.

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LeoVegas

91.17%

18 + | New Customers Only |

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money-bag 100% up to €100
cherry €10 Free Spins
  • Impeccable reputation
  • 200+ live dealer tables
  • Seven gaming licences

Playamo

88.50%

18 + | New Customers Only |

T&C Apply
money-bag 100% up to $100
cherry 100 Free Spins
  • High withdrawal limits
  • Over 3,500 RNG games
  • Successful player complaint resolution

Casumo

87.83%

18 + | New Customers Only |

T&C Apply
money-bag 100% up to €300
cherry 20 Free Spins
  • Free deposits & withdrawals
  • Reel Races
  • Evolution & Playtech live dealers

PlayFrank

86.50%

18 + | New Customers Only |

T&C Apply
money-bag 100% up to £100
cherry 50 Free Spins
  • Trustworthy online casino
  • PayPal for UK players
  • Top-notch customer support

Gambola

86.33%

18 + | New Customers Only |

T&C Apply
money-bag Money Back up to €40
  • Real money cashback
  • No wagering bonuses
  • Positive player feedback

Company Background

Book icon

POLi is a banking solution dealing in electronic commerce originating from Melbourne, Australia. The company that stands behind it is called POLi Payments Pty Ltd. It was formerly known as Centricom. The system was founded in 2006 and until now it has been updated to several versions. At first, POLi Version 1 was an ActiveX control. Since 2008, POLi has been operating on the .NET technology platform, as Version 2 (a .NET Framework ClickOnce application).

POLi Version 3 was released in 2012. It came with a significant upgrade – now payments on Macs and mobile devices were enabled, with the system accessing a user’s online banking interface using their provided bank credentials to directly deduct the transfer amount. It is estimated that POLi doesn’t have more than 20 employees and, for the time being, it only has an office in Melbourne. POLi Payments is a wholly-owned subsidiary of Australia Post (a trademark of SecurePay). The financial technology provided by POLI enables customers to use their debit funds to pay for online purchases (as well as make online casino deposits) rather than relying on a credit card.

Target Markets

Target icon

POLi is an online payment method for internet shoppers and online casino players based in Australia and New Zealand. Residents of these two countries are eligible to use POLi, as long as they hold a banking account in one of the associated banks.

POLi has been running in New Zealand since 2007. Land Transport New Zealand (now the New Zealand Transport Agency) was the very first merchant to offer POLi payments to their customers. Since then, many others have joined and now you can even use POLi to buy gaming credits on Facebook. POLi is distributed in New Zealand by Merco Limited.

POLi is available to customers of the following banks:

  • Australia: ANZ, Bank of Melbourne, BOQ, BankSA, Bankwest, Bendigo Bank, Citibank, Commonwealth Bank, CUA, IMB Building Society, ME Bank, NAB, Newcastle Permanent, People’s Choice Credit Union, George Bank, Suncorp, Westpac.
  • New Zealand: ANZ, ASB, Bank of New Zealand, Kiwibank, TSB Bank, Westpac.

How to Set Up a POLi Account: Step by Step Guide

One of the most convenient features associated with POLi is the fact that users do not need to register separate accounts to be able to use it. There is no registration required and no additional passwords to remember.

  1. Open an account in one of POLi-supported banks

    As previously mentioned, you have to be a client of one of the associated banks to be able to use POLi in any sort of e-commerce operations, be it internet shopping or online casino depositing. Luckily, the list of banking facilities that cooperate with POLi is long enough. You can choose a bank and open an account, or go with your regular bank where you are already a funded member.

  2. Make sure to enable 3rd party transactions

    Just owning an account at a POLi-friendly bank may not be enough. You also need to have access to the “One-off Payment” functionality offered by a supported online banking facility to be able to use POLi.

    It is possible for your bank to refer to this functionality by a different name. For instance, this can be called “Pay Anyone”, “Third party transaction”, “Account-to-account payments”, etc. The gist of this functionality is that it allows you to make a single payment from your bank account to another. Your bank advisor will surely present this functionality to you, where available.

  3. No separate account with POLi is needed

    POLi doesn’t store or manage your finances. It simply facilitates the online banking transfer which is carried out between your bank and the merchant (in this case, online casino). You do not need to sign up for a POLi account. You qualify to become a user of its services if you have an account with one of the aforementioned Australian and New Zealand banks. There is no registration process, and because you log in with your usual internet banking details, there are no additional passwords to remember.

  4. Using POLi for Casino Deposits

    When you are at the deposit page of your chosen casino, select the option of internet banking (or POLi directly, or “Pay with POLi”). Follow the instructions to make the transfer – your internet banking login page will appear, and after logging in you will enter the 3rd party transactions page where the payment details have already been established. You just need to confirm the transaction and your account will be debited according to the deposit amount.

Available Currencies

Australian Dollar icon

AUD

New Zealand dollar icon

NZD

Casino Deposits and Withdrawals

Withdrawal icon

Before you get started with this form of payment, you must first find an online casino with POLi pay deposits. Casino Banking Methods can help you with that. You can find our selection of the top POLi payment casinos presented below.

  1. To make a deposit at any of these websites, you need to create an account with the chosen casino and visit the cashier.
  2. The next step would be to select POLi as the mode of payment.
  3. Moving on, you will enter the deposit amount and you will be redirected to your online banking page where you will log in and confirm the payment.
  4. It will be over before you know it and the funds will be deducted from your bank account to be credited to your gambling balance.

Sadly, the POLi service is unsuitable for withdrawals. POLi will not be offered as a means of cashing out as the system does not support such transactions. An alternative way of making a casino withdrawal would be a regular, direct bank transfer or by requesting a check from the casino.

Detailed Overview of Transaction Fees

Overview icon

POLi does not charge fees for using their service and they also encourage merchants not to charge fees for allowing customers to benefit from POLi Payments. The aim is to make paying with POLi completely free. If you decide to have a specific platform act as an intermediate in your transfer process with POLi, there may be some commission involved.

You should keep in mind that some payment processing platforms will charge you a fee which is more expensive than a regular user’s fee if you use the POLi service for gaming/gambling. In the same vein, your bank may apply fees for electronic funds transfers and specific casinos are at the liberty to impose their own fees. While this is unlikely, we advise that you make checks concerning any applicable fees before you carry out a POLi casino deposit.

Timeframes for POLi Payments at Online Casinos

Time icon

When paying for your deposit with a POLi payment, it usually goes through instantly or can take up to 60 seconds. It is a grand benefit to make quick deposits, especially in this day and age when saving time becomes more difficult. Most people prefer to use POLi instead of regular bank transfer because the service is much faster and fee-free.

The solution itself is described as “Australia’s leading real-time online debit payment method”. This means your funds will be transferred in real time, no time wasted. However, make sure that payments are made from a bank account which matches the name on your casino account or your payment may be rejected and subject to lengthy delays.

Deposit and Withdrawal Limits

Limits icon

Uploading your funds to an online casino account with the help of POLi has certain limitations, aside from requiring you to be a client of certain banks. Of course, we refer to deposit limits. Withdrawals are not possible with POLi, therefore you don’t have to keep track of any limits in this aspect as you will need to use an alternative method of withdrawal.

Depending on the casino’s minimum deposit limits, you may be able to deposit as little as A$5-10 (or NZ$ equivalent). The upper cap for single transactions is usually set at A$10,000, but there could be other values available. Playamo Casino, for example, allows a minimum deposit of A$10, with maximum amounts being capped at A$6,000 if you are depositing via POLi.

Best POLi Casino Bonus

Playing at a casino online with the POLi deposit method has various advantages. Players are entitled to lots of bonuses if they decide to deposit using POLi. We have yet to encounter a casino on the web that excludes POLi from their bonus scheme. So, feel free to make deposits with it to become eligible for some of the best online casino bonuses for Australian and New Zealand players. Since many welcome bonuses are assigned automatically after the first deposit bonus has been made, make sure to read all the terms and conditions for the bonus deal before you go through the deposit.

Money Back up to €40
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Gambola

No Wagering

Not needed

None

Ongoing

€10

No maximum

91%

100% up to €100 + €10 Free Spins
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LeoVegas

Deposit

Not needed

20x

Ongoing

No maximum

89%

100% up to £100 + 50 Free Spins
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PlayFrank

Deposit

Free Spins

Not needed

35x B

Ongoing

£20

No maximum

79%

100% up to $100 + 100 Free Spins
Get Bonus
Playamo

Deposit

Free Spins

FIRSTDEP

50x B

Ongoing

$20

$10,000

72%

100% up to €300 + 20 Free Spins
Get Bonus
Casumo

Deposit

Welcome Package

Not needed

30x (D+B)

Ongoing

€10

No maximum

66%

Security

Banking security icon

We’re not going to lie, POLi has been experiencing backlash for a while because people are quite concerned about the security provided by the service. After all, the users need to use their banking credentials to finalise the payments, and not many people feel comfortable doing so. To assure you of POLi’s safety the company representatives offer the following info: POLi provides consumers with a convenient and affordable method of payment by operating a proxy. The proxy service means that the customers are simply accessing their original bank site via the POLi servers.

All operations via POLi take place using HTTPS transport level security and no sensitive information is stored (not even cached). Furthermore, POLi is compliant with the Information Security standard and holds an ISO27001:2013 certificate. Multiple layers of firewall security are applied, whereas communication is conducted over SSL using 2048-bit SSL certificates.

Customer Support

working-hours
Working Hours

Mon-Fri: 08:30-17:00 AEDT

Weekend: Closed

comments
Chat

No

POLi will not leave its customers stranded if they are experiencing any difficulties with the service. The Australia-based customer support team is willing to assist you from Monday to Friday, from 8:30 to 17:00, Melbourne time. Public holidays are excluded.

If you want to speak to someone regarding your POLi account over the phone, you can call 1300 060 653. Alternatively, you can send an email to [email protected] and describe your issue. If you are calling from New Zealand, you can get in touch with the New Zealand team using the following link or you can send an email to email [email protected]

On their support page, POLi points out that they do not have access to banking systems. So, they will likely not be able to help you with any issues you may have that originate from your bank’s internet banking service. Before you reach out to support, make sure to check out the FAQ section to look for answers, the subjects covered are rather directly addressed on this page.

Player Experiences

On the site PolyPayments.com, you can find a page that is fully dedicated to user testimonials. Here is some of the feedback POLi has gotten over time:

  • “This makes life and payment much more pleasant and easier.”
  • “Awesome new payment system with all the security of my bank and ease of access.”
  • “No problems at all. It was quick and easy without any steps that felt unnecessary. Nice one!”
  • “Awesome system that saves money and preloads details making it a seamless process.”

One forum member on a tech site we’ve checked for feedback pointed out the superiority of POLi over regular bank transfer services: “I’ve used Poli regularly over the last few years, never had an issue. If the banks want to wipe it out, all they need to do is stop merchants charging additional fees for credit cards, or offer a safe alternative that costs the customer nothing and is as convenient and quick.”

You will find a lot of awareness posts online, warning people how dangerous it may be to use POLi for online payments to casinos, but there were no recorded cases of anything going wrong – no fraud, identity theft or loss of money. Being cautious is good, yet many still agree that POLi is a trustworthy tool for online casino banking.

Extra Features

As you can see, POLi is a very simple service that aims to facilitate online banking transactions for its users, not complicate them further. You have no options to request any cards via POLi, as POLi is not a banking institution. What is more, the entire idea behind POLi is to eliminate the need for using cards online and sharing their info with third parties.

POLi payments will spare you the trouble of going through lengthy registrations and having to remember additional passwords. With POLi, you will be able to make fast, real-time deposits to your favourite Australian and New Zealand casinos with your existing bank account credentials. Simple and effective.

Mobile Capability

android ios

In 2013, POLi has responded to merchant and customer demand and added mobile capability. The system started operating with mobile versions of internet banking. At the time of launching, the service was operational with nine banks within Australia and covered mainstream browsers on Android and Apple devices. No apps have been developed and released, but the systems does a good job in supporting instant casino play on mobile devices by making use of existing mobile banking software provided by the banks themselves.

Interesting Facts

  • It is estimated that 45% of Australian adults don’t own a credit card, so POLi increases the attractiveness of merchants and online casinos by giving them the capability to accept payments online from these potential customers.
  • POLi Payments can’t be revoked – with this banking method, any deposit players make to a POLi online casino are final and can’t be refunded.
  • The name POLi is short for “Pay Online”. Isn’t that shocking?!
  • POLi has been operating in New Zealand since 2007, and has processed more than 11 million payments since.
  • Online retail transactions through POLi increased in April 2020 by 450% (compared to March 2020).
  • Most Australian banks, including the four major ones – NAB, ANZ, Commonwealth and Westpac – allow their customers to use third-party service providers, which is a requirement for POLi payments to go through seamlessly.

FAQ

POLi can be used for online casino deposits but not for withdrawals. Sadly, the withdrawal process is disabled at POLi casinos and you will be prompted to select another available method to cash out your winnings, usually direct bank transfer.

The POLi service is free of charge. Online casinos do not typically charge any commission for allowing you to make deposits with POLi. It is possible that your bank charges you commission for using its electronic funds transfer service which needs to be enabled for POLi transfers.

POLi’s software is regularly reviewed by independent security companies and is ISO 27001 certified. When interacting with your bank, POLi checks the bank website’s SSL certificate and thumbprints to make sure there are no security breaches and you are communicating directly with your bank. Furthermore, it will not capture usernames or passwords. Your confidential information is not disclosed to any third party, not even POLi. This payment method is no more vulnerable than your bank.

The POLi payment system was built and designed by an Australian company and therefore available across Australia. The service expanded its reach to New Zealand, as well. It is not available in other parts of the world except the Asia Pacific since it needs to be linked to a network of Australian and New Zealand banks.

POLi withdrawals are not an option at casinos online. Deposits, on the other hand, are carried out in real time.

POLi is not a bank and does not necessarily have relationships with banks accessible via POLi. The service has an exemption from ASIC for the requirement to hold a financial services license.

You cannot withdraw your online casino winnings with POLi. The casino will offer you alternative options such as check or direct bank transfer.

The two processing currencies for POLi are NZD and AUD. The system will not accept other currencies and if you want to carry out an exchange you will need to consult your bank and accept its conversion rates.

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