Last updated: 15 June 2021
As more and more people take up online casino games every year, we tend to get caught up in grading and analyzing different payment methods. We do this as a means of making our favorite pastime as enjoyable as possible. However, it’s often that the virtues of responsible gaming end up forgotten. That’s why we like vouchers, and PurplePay is amongst the best of the bunch.
When you are using a credit card or an eWallet, it’s easy to get carried away and fill your account with more money than you can afford to spend. PurplePay allows you to respect your own spending guidelines, without risking to go into overdrive in terms of deposits. That’s why it has become one of the most popular payment methods at New Zealand casinos.
Obviously, we couldn’t help but notice the fanfare and were left with no other option but to write up a 360-degree PurplePay review. In the following section, you’ll have all the information you need before being able to decide whether PurplePay is the best payment method for you.
Frankly, there isn’t a lot of available information on PurplePay. Now, some of you will call us nitpicky, and state that information and company history are insignificant if the platform works as promised. And you know what? You may be right, but we actually want to be nitpicky, as it’s our goal to help you be certain that your money is in good hands.
We do know, from various online sources, that PurplePay was founded in 2017. The official website places their headquarters in New York City, which is a reassuring bit of information. As you probably know, the state of New York has pretty strict rules when it comes to companies dabbling in the financial sector. This adds a little bit of trustworthiness to the PurplePay name.
Right off the bat, the company made it clear that they have no intention of focusing solely on the US market. Instead, they envisioned PurplePay as an international payment provider that emphasizes availability. Vouchers were an obvious solution, as there is nothing that spells availability more than purchasing a voucher online and cashing it in whenever you feel like it.
Their approach was an instant hit, especially in Australia and New Zealand, where online casinos expressed interest in this trendy new payment method. At first, PurplePay could only be used via their website, but they quickly transition towards app-based transactions.
Of course, we’ll analyze the quality of PurplePay apps later on, but it’s worth saying that not too many payment platforms have such a cross-platform presence, at least when it comes to smartphones. While we would like to know more about the company itself, this minimalist approach is not that unappealing, to be frank.
Again, the lack of info about PurplePay is impeding us in making this review as jam-packed as we want it to be. Even though the company hasn’t listed where vouchers can be bought and us, it didn’t stop us from hunting down useful information. Our research led us to the conclusion that PurplePay is available in the following countries and territories: Ireland, Australia, New Zealand, and the US. Keep in mind that these are the only countries that we were able to confirm through legitimate sources. There are also anecdotal accounts of PurplePay also being available across the EU and Africa, but we are not able to confirm that with 100% certainty.
Nevertheless, we will deem it to be a medium-availability payment method, as the markets they definitely cover are huge and known as online casino hotspots. While it’s great that you can breeze through the entire PurplePay website with just a single scroll, through a single page, omitting important information such as availability details is not a good look.
Some payment providers, such as ecoPayz, have even developed interactive maps or geolocation-generated information about availability. We would like to see PurplePay follow the same route. Informing customers does wonders for the brand, and it’s clear that this particular payment provider has the potential to reach a higher level of overall quality.
Locate the PurplePay app
Go to Apple’s App Store or Google’s Play Store, depending on the operating system that your device runs.
Download the app and register
Search for PurplePay and download the app. Make sure it has the company’s name listed in the section about developer info. Once it’s downloaded, enter it and click ‘Sign Up.’
Provide your information
Provide your basic personal and eBanking information. Confirm the creation of the account once you’re done and wait for the verification email that will be sent to the email address you provided. Click on the link and, voila – that’s it!
When you create a PurplePay account, you get access to all sorts of payments and transfer options that might end up being very useful in your everyday life.
We’ll guide you through the necessary steps on how to make casino deposits using PurplePay, regardless of which casino site you choose. To start playing, just do the following:
- Pick one of the casinos that we’ve recommended, and visit their website.
- Create an account and go to your profile page, where you will see the Deposit/Banking section. Click on it.
- Choose PurplePay as your deposit method and enter the exact amount of money you wish to deposit.
- Several fields will appear, where you will have to enter your bank card (credit or debit – it doesn’t matter), its expiry date, and CVV. Click Submit.
- You will then be redirected to the official PurplePay website or app (if you’re depositing on your smartphone). Enter the last 4 digits of your card number and click Continue.
- A 16-digit PIN code will be generated in a matter of seconds, and all that is left is to click ‘Complete the deposit’, and you will see the money in your account. That’s it! Good luck and have fun!
While the steps might be more ‘plentiful’ than with some other payment methods, the process is very easy to complete and involves a high degree of security. We love the unusual length of the PIN code, which is usually 6-9 digits, depending on the provider.
Now it’s time to tackle the taboo subject – the lack of withdrawals. This is still a bad thing for casino players, as being able to store your money in a single virtual wallet is a great privilege to have. However, we won’t lambast PurplePay too much – it’s not like the company’s CEO woke up one day and said ‘Hey, let’s not make withdrawals available!’ Vouchers are unable to store money, as they are single-use, virtual money carriers that disappear once all the money is spent. Thankfully, there is a myriad of payment methods available, so you can claim your winnings by some other means. While it’s not an ideal situation, PurplePay is still an excellent deposit method.
Simply put, PurplePay doesn’t impose any fees whatsoever. While we haven’t been able to receive any detailed information from their customer support agents, we believe that the company finances itself by charging merchants.
How does this work, exactly? Well, you buy a voucher and cash it in at an online casino. The casino pays PurplePay a cut of each transaction, as a means of earning the right to accept the vouchers in the first place. Your bank won’t charge you fees for using PurplePay vouchers, but you will encounter the requirement to pay a small percentage if you’re exchanging currencies in the native app for iOS or Android. This is a common occurrence – no need to worry.
All PurplePay deposits are instant. The only thing resembling a waiting period is the time you need to wait for the PIN code to appear on the official PurplePay website, once you near the completion of the deposit process. Once the code is generated, you just have to confirm the transaction and the money will be in your account.
For withdrawals, you obviously can’t use PurplePay. To minimize the waiting time when claiming your winnings, we suggest using an eWallet. You can also withdraw the money to your card, but expect to wait up to 7 days in some cases.
Again with the lack of information! Seriously, it takes one sentence to inform your customers about the minimum and maximum deposit limits – what gives, PurplePay?
The disappointment about the lack of useful tips still lingers, but that didn’t stop us from looking around. It seems that most PurplePay casinos have minimum deposits of around $10, whereas the maximum limit depends on a plethora of factors, such as VIP programs, the casino’s target audience, and much more.
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We weren’t able to find any specific details about what measures PurplePay uses to protect casino players, but their 16-digit PIN code is a feature worth writing about. Most payment methods that use a PIN code usually resort to 4, 6, or sometimes 9 digits. While PIN codes by themselves are great ways to implement two-factor authentication, the more digits they have, the harder they are to crack.
With a whopping 16 numbers, there are 1016 possible combinations, making it impossible for even the most advanced hacking software to get right. Still, PurplePay NEEDS to work on their transparency, as notifying your users about the ways in which they are protected is all but standard nowadays.
Obviously, the lack of live chat is disappointing. Everyone and their dog uses clients like ZenDesk these days, as it’s far easier to type out messages in chatbox than to answer phone calls or emails. However, that was the least of our problems.
Our experience with PurplePay support
1st attempt: Not only did PurplePay take a long time to respond to our emails, but they also failed to share some key information about the company. While we didn’t encounter any issues while using their services, the lack of transparency (we just had to mention it again) is alarming and they really should work on that.
2nd attempt: Well… usually, when one starts the sentence with “well,” it doesn’t end well. Unfortunately, this is the case with PurplePay. The contact form they have on the website doesn’t work, showing an error message. None of the social media icons works either, as they don’t have any of the accounts displayed in the footer.
We sent an email, but after two days, we’ve been informed by Google the following: There was a temporary problem delivering your message to [email protected] Gmail will retry for 47 more hours. You’ll be notified if the delivery fails permanently. The response was: “The recipient server did not accept our requests to connect”.
Surprisingly, most casino players that we asked about PurplePay only had good things to say about it. Now, we used the word ‘surprisingly’ because we believed that the company’s lack of transparency might mean that they have shady business practices.
Several players have stated that they appreciate the existence of a long PIN-code, as it makes them feel safe while making transactions at casino sites they haven’t previously played at. Additionally, we were also told that PurplePay was helpful in getting players to gamble responsibly, as the voucher-based method curbed their, at times, irresponsible spending.
It’s refreshing to hear that there aren’t bad things to be heard about this payment method, and it leads us to believe that they are indeed worth a try. If there were any cases of fraud, withheld funds, or data breaches, best believe that casino players would be more than willing to publicize their negative experiences.
We are always hesitant to completely rely on player reviews, as overreactions are quite common. Since there isn’t an aura of negativity surrounding PurplePay, we believe that it is a safe payment method.
PurplePay has come a long way from just offering vouchers. As of October 2020, they house a plethora of different features under their brand name. Here are some of the most interesting and useful ones.
- With PurplePay, you can receive telex messages from all four corners of the world. This is a pretty unique feature that few people still use, but it’s great to see it.
- The PurplePay app allows you to earn rewards for making transactions, which can be stored in a wallet that’s located within the app.
- PurplePay is fully capable of sending money to WePay and AliPay users, with the only requirement being their account ID. This is an obvious attempt to break into the Chinese market, as well as other countries where these two payment providers have many users.
- On top of all that, PurplePay also has a referral program, which lets you earn free cash by inviting friends to use the app. Again, there is no detailed information about this, and we don’t know whether there are limitations or where is this ‘free cash’ even being sent.
- There are also options for making all sorts of payments, such as for power bills, airline tickets, train fares, visa costs, and even internet data. We love seeing extra features that are applicable in everyday life.
PurplePay was, after all, designed to be used mainly on smartphones. We downloaded both of their apps to test them out, and they work great, even on older devices such as the iPhone 6. They are designed with simplicity in mind, and the only colours present are purple, white, and a bit of black.
This is definitely one of the best mobile UIs we’ve ever had the pleasure of seeing. Now, if only PurplePay knew how to combine transparency with their wonderful simplicity. That would result in a truly supreme payment method.
- PurplePay is one of New Zealand’s most notable payment options.
- Since all of Oceania has seen a steady influx of immigrants from China, PurplePay offers several integration options for Chinese payment methods.
- PurplePay is one of the rare casino banking methods that offer rewards for referring other people.
- In the future, PurplePay hopes to gain a foothold in the US market.
Yes, there have been no reported incidents involving this payment provider. We also used PurplePay to fund our own casino accounts, and haven’t experienced anything unusual. Players also claim that it’s a good banking method, and there is no evidence to prove otherwise.
No. The amount of money you put on a voucher is the same amount you’ll get – not even a cent less. All expenses and fees are paid by the merchants offering PurplePay, in this case – online casinos.
No. PurplePay gives you a voucher that’s single-use only. Once you redeem the PIN code given to you upon making a deposit, it disappears. As such, PurplePay vouchers cannot receive funds.
No, you don’t have to. There is a 30-day period in which the voucher has to be redeemed for cash. If that doesn’t happen, the funds are returned to the account/card they were sent from.
Yes. After you wait for the PIN code to appear, and confirm the transaction, the money should be in your account momentarily.
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