Last updated: 12 November 2021
STICPAY is a new international e-payment method that is becoming increasingly popular as the preferred deposit and withdrawal method at online casinos. STICPAY eWallet doesn’t recognize country boundaries, meaning you can use it anywhere in the world. The gamers favour the fact the service allows them to use local bank transfers to deposit funds and withdraw the winnings from their online casinos much faster and with lower fees.
Hearing all this, CBM fintech and iGaming professionals reacted promptly to examine this new payment method. After conducting due diligence, we provide you with the ins and outs to decide if STICPAY might be the right choice to top up your gambling balance. Learn all about STICPAY fees, target markets, currencies, online casino deposits and withdrawals, how safe this eWallet is, and many more. This report will help you understand how to use this digital payment option…if you manage to register the account first, of course. Why? Well, continue reading.
STICPAY parent company Coopertoby Ltd is a UK-based fintech start-up founded in September 2018. The company obtained the Financial Conduct Authority e-money license in 2019 as an EMD Agent of CFS-Zipp Ltd. CFS-Zipp Ltd is an Electronic Money Institution authorized by the UK financial regulatory body. These references guarantee customer protection and service legality. Besides this, there isn’t much information about the company and the people behind it. That may be repelling for some users, but this is not the first time a fintech company isn’t being 100% transparent.
STICPAY is a new global eWallet service that allows you to quickly and securely send and receive money and make online purchases using a STICPAY account. Transfers are processed within minutes regardless of the payer or payee location. STICPAY makes international transfers quick and easy with minimum fees. Local bank transfer service is currently available in 7 countries.
This digital payment processor offers various deposit and withdrawal methods, from bank cards, international bank wires, cryptocurrencies to local bank transfers with significantly lower fees. The service supports Visa, Mastercard, and China UnionPay bank cards and 29 currencies. STICPAY also allows you to exchange fiat currencies into cryptocurrencies and vice versa. You can request a STIC prepaid card and use it to withdraw cash from ATMs across the globe. With STICPAY, you can open more than 29 fiat currency and 3 cryptocurrency wallets.
- November 2021: STICPAY is nominated for the “Online Payment Solution of the Year” at the European Gaming Awards.
- November 2021: STICPAY calls on world leaders and financial institutions at COP26 to make the shift to cryptocurrencies to reduce environmental impact of physical currency production and use.
- October 2021: STICPAY launches new mobile app on the App Store and Google Play.
- August 2021: STICPAY announces a new local bank wire service in Hong Kong.
- January 2021: STICPAY launches a Forex cashback service for customers using Forex/CFD brokers.
- April 2020: STICPAY introduces the prepaid Stic Card that works across 177 countries in Europe and Asia.
- November 2019: STICPAY wins the Future Digital Award for “Payment Innovation: Best Digital Wallet 2019 Gold Winner”.
- February 2019: STICPAY is granted permission by the UK’s Financial Conduct Authority (FCA) to issue e-money and provide payment services in EEA countries.
STICPAY offers its services globally. This payment method enables you to transfer funds to more than 200 countries, territories, islands, and regions worldwide. Some of the countries where you can use the service are Germany, UK, Canada, Netherlands, Australia, India, etc. STICPAY has a significant presence in the Asian market.
STICPAY’s local payout service is currently available in 7 countries: Japan, the Philippines, Indonesia, Singapore, China, Malaysia, and South Korea. These are the only countries where the local bank wire method can be used for deposits and withdrawals. The company says they are expanding the network to other markets to keep up with the demands.
Register an account
To open a STICPAY account, you must fill in the online form. Visit the official website and click the” Sign up” button at the top right corner. You will get a detailed online form you have to fill out in English. Enter your name, date of birth, nationality, and occupation. Choose the currency from the list.
Set up and confirm the password. You will also need to provide information on the frequency of transactional activity. Select from the drop-down: daily, weekly, monthly, or yearly.
Next, select the expected monthly value of transactions. Then, pick the expected monthly number of transactions. In the end, enter the average value of each transaction. Agree with STICPAY terms and conditions, add your signature and click “Next.”
Choose SMS or email verification
The next step is to provide your mobile phone number. If you see a notification that the phone number is unsupported, you can use email verification instead. In the end, check the box saying that you certify that the provided information is true and correct. When you click “Send” next to your email, a new field will appear to enter a 6-character verification code sent to your email. The code is valid for 5 minutes. Click “Submit”
Mandatory POA and PLE verification
Once you’ve finished the procedure, you will receive an email congratulating you on the successful STICPAY application. The email will inform you that you now must upload Proof of Address (POA) and Proof of Legal Existence (PLE) to start using the service. Furthermore, you have to upload identification and residential certificate. To do so, log in to your account and click “Documents.” You will also receive a direct link in the email.
Set up Two Factor Authentication
When you enter the portal, you’ll be notified that regulations require users to set up two-factor authentication. You can select one of the following methods: OTP APP, email, and phone number to receive an authentication code via SMS. OTP APP allows you to get verification code free of charge even when your Android/iPhone is offline.
To finish this setup, click “Setting” next to the options you prefer. If you want to use email verification, you have to provide a new one. You cannot enter the same email you used for registration.
After doing this, you will receive a 6-digit code you have to enter within 5 minutes. Once you do this, they will inform you that the verification is successful. Enter your password and submit. This will finalize a two-factor authentication process, and you’ll now be able to access the STICPAY portal to finish the identification procedure.
Upload POA and PLE documents
Proof of Address (POA) and Proof of Legal Existence (PLE) are mandatory. This page provides you with detailed information and guides on how to authenticate your identity successfully.
Proof of Address asks you to enter your county, city, ZIP code, address, and a legal document proving this information. That can be a utility bill, bank statement issued less than 3 months ago under your name and address, or a letter from a recognized public authority. Take a picture and upload it.
Proof of Legal Existence requires you to upload an official ID such as a passport, national ID, or driving license. Select the document you wish to use, take a photo of the ID’s front and backside, and upload. Enter the expiration date and document number. Click “Submit.”
Documents pending approval
When you’ve uploaded the required POA and PLE documents, you will get information that the status is pending. You cannot upload new documents while the current ones are pending review. You will receive an email informing you that your account is being reviewed. The procedure lasts 1-2 days. Finally, STICPAY will email you a decision. After the approval, you will get full access to STICPAY services.
First, go to the deposit page and find STICPAY in the Cashier to top up your online casino balance. Enter the amount you want to deposit and confirm. You will be redirected to your STICPAY account’s login page to enter your email and password. Confirm this transaction, and the funds will be credited to your player balance immediately. Pay attention that you need to top up the online account before logging into your favorite online casino if you want your deposits to be credited instantly.
STICPAY withdrawals work the same way as deposits. Visit the cashier page, go to the withdrawals section, and find STICPAY. Select it as the desired withdrawal method, and pick the amount. After the online casino has approved your request, the money is transferred to your online STICPAY account immediately.
STICPAY is ideal for online gambling because online casinos don’t charge any fees. 1xBet, Playamo, and King Billy have no fees for STICPAY deposits and withdrawals. However, STICPAY does have different fees contingent on the service, banking method, currency, and country. You can use an online converter on the official website or within the app to check the conversion rates and how much you’ll be charged for different types of transactions.
When topping up the account and receiving money, the fees range from 1% for international bank transfers and cryptocurrencies, 1.5% and 2% for local bank wire, 2% for UnionPay, and 3.85% for Visa and Mastercard. If you are sending the money, you will pay 1% for cryptocurrencies (Bitcoin, Litecoin, Ethereum), 1.3% for STIC card, 2% for UnionPay, and 5% for international bank wire. Local bank transfer fees are different for each country where this service is available and varies between 1.5% and 2%. Internal send-receive transfers are charged between 1% and 2.5% contingent on the type of service and the currency used (fiat or crypto).
One of the benefits of this eWallet is that deposits are instant. At 1xBet, King Billy, and Playamo, you can fund your online gambling balance with STICPAY online account within seconds. Withdrawals at 1xBet online casino are processed within 15 minutes. At King Billy and Playamo, cashing out is immediate.
If you wish to transfer money from your STICPAY account to your local bank account, this transaction could last up to 5 banking days. STICPAY processes this transfer within a day, but the rest depends on your bank. In the countries where local bank transfer is enabled, deposits and withdrawals to and from an online account will be faster, from an hour to 1-2 business days.
Depending on the casinos, the minimum deposit amount ranges from €2 to €20. The maximum is usually around the €3,000 mark. The minimum amount you can deposit via STICPAY at 1xBet online casino is 50.00 RUB, 1.00 USD, 2.00 EUR, 4.50 TRY. The minimum you are allowed to cash out from this casino is 100.00 RUB, 1.50 USD, 1.50 EUR, 9.00 TRY.
The minimum and maximum deposit and withdrawal limits at Playamo are identical, supporting payments and cashouts from €20 to €3,000 per transaction. At King Billy, the minimum you need to deposit is €10, while the maximum is €3,000. The minimum withdrawal is €20, and the maximum you can cash out is €3,000.
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STICPAY is an FCA-regulated payment service with high-level encryption. Apart from a detailed KYC procedure and Anti-Money Laundering (AML) control, STICPAY applies advanced security features and anti-fraud standards to protect the end-users. Customer funds are stored in separate accounts. Two-factor authentication is an extra layer of security STICPAY recommends to all users. You can choose between a mobile phone, email, and OTP APP.
If you use email authentication with a different mail, STICPAY will notify you about a new login from another place. You will receive information about the IP address, login country, and login city. If this weren’t you completing a two-way verification, you could click a link within the email to temporarily lock your account.
STICPAY offers a FAQ page on the official website and within the Member area when you register the account. The questions are grouped into categories: Registration and login, My account, Deposit, Withdrawal via bank transfer, Withdrawal from STIC card, and Questions about fees, commissions and payouts. If you haven’t found the answer to your inquiry, email them directly. You can see the emails in Contact us section.
The clients can select either Account & General inquiry or Funds inquiry. Both have different emails. For Funds inquiries, use [email protected] If you’re having trouble with POA and PLE identification, you can contact the support via [email protected] You can also send a message using an online form on the website (Contact us) or your account portal. Customer support replies swiftly and is very helpful and kind, answering the questions in detail.
Our experience with STICPAY support
The best way to get in touch with STICPAY is to email them directly. They reply within a couple of hours and give you a precise answer to your question. Genuinely first-class customer service, much superior to most other payment methods we have reviewed so far.
In October 2020, STICPAY had a 3.2 score on Trustpilot, based on 29 reviews. Hence, the overall experience is Average. Google Play app had a rating of 3.8 based on 107 reviews.
Online gamblers like that STICPAY allows direct deposits with VISA, Mastercard, UnionPay, or Bitcoin. Furthermore, the local bank transfer enables transactions without spending too much on international bank wire fees. Almost two times less! People also praise the customer support and the service, saying that transactions are processed smoothly, no matter the amount.
Most reviewers complain about the same thing: a complicated and difficult verification process. The fact you are requested to upload the ID, passport, driver’s license, utility bill, or bank statement with issue date and transaction history on your name and address is quite annoying and stressful.
Even when you upload legal documents, they keep on being rejected. The good news is that the support replies quickly and explains the issue. However, even when you follow the instructions, your request may be rejected several times.
Reviewers complain that STICPAY keeps rejecting every document accepted by other renowned eWallets, making the account verification quite difficult. Some say the company applies hidden fees when you try to withdraw money via international bank transfer, and that transaction times can last more than a month!
STICPAY offers a STIC card that allows users to use the money from their eWallet anywhere in the world. The card has a daily limit of $2,000 for offline spending and $5,000 for ATM cash withdrawals. You can load the card via STICPAY online account and spend the funds from the eWallet with lower fees. The approval of the transaction lasts one business day.
To order the STIC card, you need to have at least $110 in your eWallet account. This amount includes the delivery charges for the card ($40) and a first top-up. Next, you need to submit a passport copy and go through the Proof of Address and Proof of Legal Existence procedure. You will receive your card within 2-3 weeks.
STICPAY has partnered with over 100 merchants from different industries, iGaming, and online sports betting included. Online casinos partnering with the company are, therefore, able to facilitate instant deposit and withdrawal transactions.
STICPAY has a mobile app compatible with iOS and Android phones. It allows you to either log in to your existing account or open a new one. The app enables you to transfer money to more than 200 countries worldwide, make payments at online shops, iGaming websites, and exchange cryptocurrency. You can also receive or send money online to your friends and family. The app was released in 2017.
- For STICPAY, Asia is one of its key markets. More than 60% of STICPAY transactions come from Asian users.
- The number of users that downloaded the STICPAY app from the Google Play Store is 10,000+.
- The app requires iOS 11.0 or later and is compatible with iPhone, iPad, and iPod touch.
- STICPAY has partnered with local banks in several countries to enable local bank transfer service. These countries include Indonesia, China, Malaysia, the Philippines, Singapore, Japan, Canada, and Australia. The company aims to expand its network even further.
- STICPAY has an affiliate partnership program. If you promote the eWallet and manage to get new customers, you can earn a commission on their activities and get a 20% revenue share.
You can both deposit and withdraw the winnings with STICPAY.
Online casinos don’t charge anything for STICPAY deposits and withdrawals. However, the company charges fees, ranging from 1% to 5%, depending on the service, country, and currency.
Yes. The company uses advanced anti-fraud measurements and two-factor authentication via SMS or email.
STICPAY is available in over 200 countries. To see if you can use this service in your country, check out the Terms & Conditions on the official website. At the very end is a list of countries that are not allowed. If your country is not one of them, you’re all right.
STICPAY supports Bitcoin and Litecoin.
The deposits from STICPAY eWallet are processed immediately or within a few minutes. However, make sure to top up the online account before setting out to play your favourite online casino games.
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