New generations of online casino players are showing tendencies to move away from regular bank card networks and embrace fully online methods of payment. Making deposits via online banking has become a convenient alternative to millions of casino members, and one of the methods that stand out in this particular aspect is Trustly.
CBM has turned Trustly upside down and now brings you an all-inclusive review of its features and performances. Look no further for Trustly online casinos and Trustly online casino bonuses, because you can find the best of them right here.
Trustly was founded in 2008 in Stockholm, Sweden. At first, the company had merely 3 employees, whereas now, over a decade later, it has nearly 400 employees working in nine offices in Europe and the Americas. The system processes over 9 million payments per month and became part of Nordic Capital in 2018.
The Swedish fintech company allows customers to make fast, simple and secure payments to merchants directly from their online banking accounts. Initially called InstantBank, Trustly went from a European banking provider to a global payment solution when over 6,000 banks worldwide started supporting it. Trustly believes that one’s financial life has a bank account at its core. Therefore, the company vision is to connect consumers and merchants through a bank account in the most convenient way possible.
The company manages local offices in Spain, Germany, Brazil, United States, United Kingdom, Finland and Malta. Trustly stands out as a preferred method of payment in four industries: e-commerce, gaming, financial services and travel. The way Trustly works fits perfectly into an online player’s agenda. It provides swift deposits and allows the gambler to play straight away, not to mention fast access to winnings. By incorporating Trustly into their cashier, online casinos boost player retention and engagement.
Trustly’s home market is Europe, primarily Scandinavian countries and other major markets like the UK. It is safe to say that pan-European coverage is one of the main characteristics of the Trustly method. In Sweden, you can use Trustly with Nordea, Swedbank, SEB, Handelsbanken, Danske Bank, Forex Bank, Länsförsäkringar, Skandia Banken, TF Bank, Sparbanken Syd, Resurs Bank and ICA Banken. In Finland, you can use Trustly with Ålandsbanken, OP Bank, Aktia Pankki, S-Pankki, Evli Bank, POP Pankki, Etuovi, Hypo Pankki and Säästöpankki.
Norwegian DNB Bank also supports Trustly payments, as well as BNP Paribas Fortis from Belgium, Skandinaviska Enskilda Banken (SEB) from Sweden, Carnegie Investment Bank AB (Sweden), Citibank Europe (Ireland), Crédit Agricole from France, BigBank AS from Estonia and The Royal Bank of Scotland from the UK.
In Italy, you can transfer with Trustly if you have an account with Intesa Sanpaolo, Unicredit, Credem Banca, ING Direct, Banca Popolare di MilaNo, CREVAL, Banca Popolare di Vicenza, Banca Mediolanum, BNL BNP Paribas, BPER, Banca delle Marche, Banco BPM or Banca Carige.
In June 2019, Trustly merged with Silicon Valley-based online banking payments leader PayWithMyBank, marking Trustly’s entry into the American market. In August 2020, Trustly announced expanding its offering to Australia and Canada.
Keep an account with a bank that supports Trustly
To be able to use the Trustly internet banking system to fuel your online gambling account, you need to be a customer of one of the banks from the Trustly network. Whether you are a client of Swedbank, Danske Bank or Crédit Agricole, you may benefit from Trustly with a username and password of your online bank account.
Make secure payments online
After setting up a bank account and verifying your online banking credentials with your bank, you can start making instant transfers via Trustly. Choose Trustly as your payment method and you will be redirected to the Trustly banking website where you will choose your bank. You will log in using your online banking credentials and complete the payment directly from your online banking interface.
When making a deposit at a casino website, Trustly will serve as an intermediary between you and the casino. This way, you will not be revealing your personal/financial information to the casino. Since you are redirected to your internet banking page, your information stays secure on your bank platform.
So, how do you make a deposit? Just pick a Trustly casino, set up an account and go to the cashier. Choose Trustly. It may be listed under online banking options. Now pick out your bank. If you can’t find your bank on the list, then you cannot deposit with Trustly. Enter your login credentials (ID number, username and password, Bank ID, authentication, whatever your bank requires). Confirm the transaction, after reviewing the previously selected deposit amount. A confirmation email will be sent to your registered email address confirming the transaction details.
Trustly withdrawals are also possible, and they are carried out in the exact same way as the deposits. Just hit the cashier and pick out Trustly as your withdrawal method. Enter the amount you wish to cash out and you will get redirected to the Trustly website to select and enter bank details. The process is completed within your internet banking environment.
Trustly does not charge any fees for its services. You do not have to maintain an account, therefore there are no annual or monthly maintenance fees. What you need to pay is what it is outlined in the transaction itself, without hidden charges.
That being said, we need to point out that banks may charge you for the transaction. Banks that charge fees for making transfers, in general, will also apply these fees for online casino deposits. You need to check with your bank if any of these fees are applicable, as they do not originate from the Trustly service.
Trustly transfers are instant. If you conduct a casino deposit via Trustly gateway and authorise it within your online banking service, the funds will be immediately reflected on your casino balance. In rare cases, it may take up to 2 bank days for the funds to reach its destination. Keep in mind that sometimes it may take a bit longer due to public holidays and weekends, but these slight delays are usually related to the bank’s operation and not Trustly per se.
Unlike standard bank transfers, which typically take several days, instant banking payment solution powered by Trustly takes a few hours for funds to reflect on the receiver’s account.
The instant deposit limit is set up by the casino and determines the amount that can be instantly transferred through Trustly. It is not set by Trustly nor your bank.
Every casino will determine the lower and upper limits for transactions related to the cashier and players’ balances. For depositing, it is common to find a requirement of at least €10 (or currency equivalent) in the majority of highly rated online casino sites. Withdrawing can have a maximum cap of anywhere between €4,000 and €10,000, usually, but these figures do not necessarily have to reflect the payment policy of your chosen casino.
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Trustly holds a European Payment Services Provider (PSP) license in accordance with the Payment Services Directive. It is a licensed payment institution authorised and supervised by the Swedish Financial Supervisory Authority.
The system uses the same secure encryption as any typical banking institution would. The highest encryption standard available is in place, in addition to the banks’ security system. Therefore, the security levels protecting Trustly users are as high as the industry can provide and sustain. No reason to worry, Trustly is a trustworthy method.
If there is anything regarding your experience with Trustly that you would like to discuss with a customer representative, you can use the contact form on the website. If for some reason you are unable to reach assistance through the contact form, you can give them a call at +44 20 3917 4826 or +46 8 446 831 33 for support in Swedish.
Agents will not be able to answer any questions regarding transactions over the phone, though. This to protect user safety. The line is open weekdays from 09:00 to 12:00 CET. You can also write to support by using the email [email protected]
Our experience with Trustly support
Trustly has an FAQ page, but if this isn’t enough, you can send a ticket using an online form or call them, but only for Swedish support. Therefore, we decide to test official social media accounts, Twitter, FB, and a good old email. On Twitter, Trustly can’t be messaged.
We had more luck with Messenger, only to find out they don’t offer FB support. The message contained a link that sent us back to a support page on their website. After we sent an email, we quickly received a reply. But, it provided information on how Trustly works, which we didn’t ask.
Therefore, we went back to the website to try an online form. During the process, the system offered us this email [email protected] And it worked. We quickly received a reply from [email protected] that answered our question. (In 2019, Trustly merged with US-based PayWithMyBank online banking method. They informed us they had changed the email to [email protected])
Trustly has claimed their Trustpilot profile in April 2016. Thus far, it has had 820+ reviews and 20% of the users have rated Trustly’s service as excellent, 4% as great and 8% as poor.
Trustly has replied to 55% of their negative reviews on the platform, which shows they are eager to improve their service.
Also, it is fair to say that by acting as an intermediary in the banking transactions, Trustly cannot be the only one to blame when something goes wrong as there are three parties involved in each transaction.
One of the notable Trustly additional features and projects is Pay N Play. It launched in 2015 as a solution that lets players on online gaming sites essentially skip the sign-up process and start playing games instantly while ensuring operators stay compliant. Pay N Play had 60 sites supporting it in the first year of operation.
Operators running Pay N Play online casinos can identify and verify players when they make a deposit, thus fulfilling their initial and ongoing KYC requirements. The players, on the other hand, don’t have to go through the hassle of setting up an account and completing registration/verification.
“No cards, no app download, no registration. Just a seamless payment experience.” This is somewhat of a motto at Trustly. The service is compatible with any type of mobile device with internet access and does not require any apps.
Trustly’s user interface is built for seamless interaction on gaming sites. It is fully responsive and optimised for mobile and tablet use. Just load Trustly on your standard browser app and continue with your transactions.
- Trustly has been deemed the Best PISP, AISP (Payment Initiation Service Provider, Account Information Service Provider) at the Merchant Payment Ecosystem Awards (MPE Awards) 2020. Trustly also won the Payment Solution of the Year award at the 2019 SBC Awards and Payments Provider of the year 2019 Award at the 2019 SiGMA.
- Trustly ranked #242 on the FinTech company’s 1000: Europe’s fastest-growing companies list in 2017.
- It has become somewhat of a myth that Trustly demands users to open an account. That is simply not true. Your bank needs to be affiliated with Trustly, but you don’t need to register with Trustly at all.
- The Pay N Play solution has led to the appearance of “no account casinos”. These casinos do not require players to register. They simply enter the site and make a deposit to play with real money right away. There are currently two models of no account casinos – pure and hybrid.
- Trustly has partnered up with world-leading e-commerce companies such as Alibaba.com, ECOMMPAY and Payson to provide instant online banking payments to Europeans customers.
- At the Global Gaming Expo (G2E) in Las Vegas in October 2019, Trustly Live was introduced as a cashless payment solution for land-based casinos. With it, gamblers are now able to buy casino chips directly with their online banking accounts, without cash or credit card.
Yes, you can, whenever the casino allows it. Trustly can take part in your deposits and withdrawals. In other words, you can use it to send money directly from your active bank account to the casino balance, and vice versa.
Trustly online casino fees are not something that is common practice. Players will encounter no additional fees charges by Trustly or the casino operator. Only their standard banking fees may be charged for payments by their banks.
A Trustly deposit is just as safe as any other payment you make on the web. Trustly complies with the same security standards as your bank institution, and that includes both data handling and encryption.
Trustly is available in 29 different European countries. That includes nearly every nation in Western and Central Europe (with the exception of Switzerland), as well as Scandinavia, the British Isles, and a major part of Eastern Europe
Trustly is under the supervision of the Swedish Financial Supervisory Authority as a licensed Payment Institute.
Trustly has all the tools to process the withdrawal in a matter of minutes. However, due to the bureaucratic nature of banks and the casino pending times, withdrawals may take up to 72 hours to reach your account.
If you choose a different currency than the one your funds in your bank account are in, your money will be automatically converted according to the currency exchange rate of your bank, provided that your bank offers such a service.
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