Last updated: 20 June 2023
Trustly was among the first and is still the most popular open banking method players use for online casino transactions. Fast, reliable and highly secure, the Swedish payment solution is an excellent option for casino gamers in regulated markets.
Our team of experts has turned Trustly upside down and now brings you an all-inclusive review of its features and performances. Look no further for a Trustly deposit casino list as we present our top picks below.
Trustly will serve as an intermediary between you and the casino when depositing at a casino website. This way, you will not reveal your personal/financial information to the operator. Additionally, your information stays secure on your bank platform since you are redirected to your internet banking page.
So, how do you make a casino deposit with Trustly?
- Pick a Trustly deposit casino, set up an account and go to the cashier.
- Choose Trustly. It may be listed under online banking options.
- Now select your bank. If you can’t find your bank on the list, you cannot deposit with Trustly.
- Enter your login credentials (ID number, username and password, Bank ID, authentication, whatever your bank requires).
- Confirm the transaction after reviewing the previously selected deposit amount.
- A confirmation email will be sent to your registered address confirming the transaction details.
Trustly also supports online casino withdrawals. They are carried out in the same way as the deposits. Just hit the cashier and pick out Trustly as your withdrawal method.
Enter the amount you wish to cash out, and you will be redirected to the Trustly website to select and enter bank details. The process is completed within your internet banking environment.
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Trustly’s home market is Europe, primarily Scandinavian countries and other major markets like the UK. It is safe to say that pan-European coverage is one of the main characteristics of the Trustly method.
The list of accepted countries includes Canada, Denmark, Germany, Estonia, Spain, Latvia, Lithuania, Netherlands, Norway, Austria, Poland, Finland, Sweden, Australia, the UK, and the USA.
Like PayPal, Trustly can only be used for gambling deposits in countries with local gaming licenses. Some of the main benefits of selecting Trustly for casino banking are the ease of use and availability in all major regulated markets. The main precondition to pay with Trustly is to have a bank account in one of the banks supporting Trustly. That’s it.
And the great news for players from all countries we’ve mentioned above is that all major financial institutions work with Trustly. Therefore, you can rest assured that if you have an account at one of the reputable banks in your country, you’ll likely be able to pay with Trustly.
We’ll mention just a few examples, so when you hear the names of banks and other payment services working with this payment provider, you’ll fully grasp the reputation of Trustly. The company cooperates with Nordea, Swedbank, Danske Bank, OP Bank, Royal Bank of Scotland, and UniCredit Bank, to name a few.
In June 2019, Trustly merged with Silicon Valley-based online banking payments leader PayWithMyBank, marking Trustly’s entry into the American market. In August 2020, Trustly announced expanding its offering to Australia and Canada.
Open an account with a bank that supports Trustly
So if you don’t need to sign up with Trustly, what do you need? Bank account in one of the financial institutions from the Trustly network. Therefore, before picking the bank, check if it supports this payment platform. The rest is the same as with any other bank. Register your account, add money, and you’re good to go.
Make secure payments online
After setting up a bank account and verifying your online banking credentials with your bank, you can start making instant transfers via Trustly. Choose Trustly as your payment method and you will be redirected to the Trustly banking website where you will choose your bank. You will log in using your online banking credentials and complete the payment directly from your online banking interface.
Neither the payment service provider nor Trustly online casinos charge fees on transactions made through this banking solution. You do not have to maintain an account; therefore, there are no annual or monthly maintenance fees. You need to pay what is outlined in the transaction itself, without hidden charges.
That said, banks may charge you for the transaction. Banks that charge fees for making transfers, in general, will also apply these fees for online casino deposits. You need to check with your bank if any of these fees are applicable, as they do not originate from the Trustly service.
Trustly deposits are instant. If you conduct a casino deposit via Trustly gateway and authorise it within your online banking service, the funds will be immediately reflected on your casino balance.
Remember that sometimes it may take a bit longer due to public holidays and weekends, but these slight delays are usually related to the bank’s operation and not Trustly per se.
Unlike standard bank withdrawals, which typically take several days, Trustly cashouts are usually processed within a few hours. Once the casino approves the withdrawal, the exact time for the funds to reach your account will depend on your bank.
The casino sets the deposit limit and determines the amount that can be instantly transferred through Trustly. It is not set by Trustly or your bank.
The best Trustly deposit casinos will determine the lower and upper limits for transactions related to the cashier and players’ balances. For depositing, it is common to find a requirement of at least €10 on most highly rated online casino sites.
Withdrawing can usually have a maximum cap of between €4,000 and €10,000, but these figures do not necessarily have to reflect the payment policy of your chosen casino.
Trustly holds a European Payment Services Provider (PSP) license under the Payment Services Directive. It is a licensed payment institution authorised and supervised by the Swedish Financial Supervisory Authority.
The system uses the same secure encryption as any typical banking institution would. The highest encryption standard is in place, in addition to the banks’ security system.
Therefore, the security levels protecting Trustly users are as high as the industry can provide and sustain. No reason to worry. Trustly is a highly reliable payment method.
If there is anything regarding your experience with Trustly that you would like to discuss with a customer representative, you can use the contact form on the website. If for some reason, you are unable to reach assistance through the contact form, you can give them a call at +44 20 3917 4826 or +46 8 446 831 33 for support in Swedish.
However, agents will not be able to answer any questions regarding transactions over the phone. This is to protect user safety. The line is open on weekdays from 09:00 to 12:00 CET. You can also write to support by using the email firstname.lastname@example.org.
Our Experience with Trustly Support
Trustly has an FAQ page, but if this isn’t enough, you can send a ticket using an online form or call them, but only for Swedish support. Therefore, we decide to test the official social media accounts, Twitter, Facebook, and the good old email. On Twitter, Trustly can’t be messaged.
We had more luck with Messenger, only to find out they don’t offer Facebook support. The message contained a link that sent us back to a support page on their website. After we sent an email, we quickly received a reply. But, it provided information on how Trustly works, which we didn’t ask for.
Therefore, we went back to the website to try an online form. During the process, the system offered us this email email@example.com. And it worked. We quickly received a reply from firstname.lastname@example.org that answered our question.
“No cards, no app download, no registration. Just a seamless payment experience.” This is somewhat of a motto at Trustly. The service is compatible with any mobile device with internet access and does not require any apps.
Trustly’s user interface is built for seamless interaction on gaming sites. It is fully responsive and optimised for mobile and tablet use. Just load Trustly on your standard browser app and continue with your transactions.
One of the notable Trustly additional features and projects is Pay N Play. It launched in 2015 as a solution that lets players on online gaming sites skip the sign-up process and start playing games instantly while ensuring operators stay compliant. Pay N Play had 60 sites supporting it in the first year of operation.
Operators running Pay N Play online casinos can identify and verify players when they make a deposit, thus fulfilling their initial and ongoing KYC requirements. On the other hand, the players don’t have to go through the hassle of setting up an account and completing registration/verification.
Another benefit is the Scan N Pay feature that lets you make real-time cashless deposits and withdrawals at land-based casinos and betting shops. You just need a mobile phone with access to your internet banking. Then scan the QR code at the cashier terminal or even directly at the tables, and make a transaction in no time. For example, you can collect the winnings and send them directly to your bank account in a few seconds. How cool is that?
If you only play at regulated online casinos and enjoy swift banking transactions, Trustly is a great fit. The Swedish payment solution is fast, reliable and protects your sensitive financial information.
However, casinos without a local license, who may still be a good option for some, cannot offer Trustly. At the same time, the method is only available in a handful of markets and is in many ways similar to PayPal.
If you ask us, Trustly wins the battle of giants, primarily due to significantly lower fees when compared to PayPal.
Trustly claimed their Trustpilot profile in April 2016. Thus far, it has had 1,840+ reviews, with 27% 5-star reviews and 59% 1-star reviews.
Trustly has replied to 45% of their negative reviews on the platform, which shows they are eager to improve their service.
Also, by acting as an intermediary in the banking transactions, Trustly cannot be the only one to blame when something goes wrong, as three parties are involved in each transaction.
Trustly was founded in 2008 in Stockholm, Sweden. At first, the company had merely three employees, whereas now, over a decade later, it has nearly 600 employees working in ten offices in Europe, the Americas and Australia. The system processes over 9 million monthly payments and became part of Nordic Capital in 2018.
The Swedish fintech company allows customers to make fast, simple and secure payments to merchants directly from their online banking accounts. Initially called InstantBank, Trustly went from a European banking provider to a global payment solution when over 6,300 banks worldwide started supporting it.
Trustly believes that one’s financial life has a bank account at its core. Therefore, the company’s vision is to connect consumers and merchants through a bank account in the most convenient way possible.
Trustly stands out as a preferred method of payment in four industries: e-commerce, gaming, financial services and travel.
The way Trustly works fits perfectly into an online player’s agenda. It provides swift deposits and allows the gambler to play straight away, not to mention fast access to winnings. By incorporating Trustly into their cashier, online casinos boost player retention and engagement.
At the end of 2022, Trustly decided to surprise both operators and players with an updated version of the popular Pay N Play service. Aptly named Pay N Play 2.0, the optimized product is set to revolutionize the onboarding process.
Pay N Play 2.0 allows operators from the Netherlands to complete user registration within three minutes. It also enables operators from Sweden and Finland to optimize the onboarding time and make it quicker than usual.
In the Netherlands, Pay N Play 2.0 facilitates a seamless onboarding combining KYC data from three different sources. The service gathers data from users’ bank, scanned ID, and iDIN, the local digital verification service. Moreover, the company plans to expand its services, with the UK, Germany, Canada and the US in the pipeline.
- April 2023: Trustly Receives 1 Billion Kronor Funding for its Payment Solution.
- January 2023: Trustly acquires Ecospend to become Open Banking leader in the UK.
- December 2022: Trustly introduces Pay N Play 2.0, an updated version of the original product, boasting an impressive 3-minute onboarding in the Netherlands.
- May 2022: Trustly announces acquisition of Ecospend, a UK-based Open Banking provider. The new move will help Trustly cement its position in the UK market.
- April 2022: Trustly rolls out Trustly Express in the UK, Sweden, Finland, and the Netherlands. The new service speeds up transactions, making them twice as fast.
- November 2021: Trustly partners up with IKEA, allowing IKEA shoppers to pay for purchases directly from their bank accounts.
- October 2021: Trustly has surpassed $10 billion in processed payments in North America.
- September 2021: Trustly rolls out Instant Payouts in the United States.
- July 2021: The company reports a 53% revenue growth due to a superb US performance.
- July 2021: Trustly appoints a new CPO to continue its global growth. The new Chief Operation Officer is John McLane, President of Trustly’s North American division.
- May 2021: Trustly joins Financial Data Exchange to propel Open Banking in North America.
Trustly has been deemed the Best PISP, AISP (Payment Initiation Service Provider, Account Information Service Provider) at the Merchant Payment Ecosystem Awards (MPE Awards) 2020. Trustly also won the Payment Solution of the Year award at the 2019 SBC Awards and Payments Provider of the year 2019 Award at the 2019 SiGMA.
Trustly ranked #242 on the FinTech company’s 1000: Europe’s fastest-growing companies list in 2017.
It has become somewhat of a myth that Trustly demands users to open an account. That is simply not true. Your bank needs to be affiliated with Trustly, but you don’t need to register with Trustly at all.
The Pay N Play solution has led to the appearance of “no account casinos”. These casinos do not require players to register. They simply enter the site and make a deposit to play with real money right away. There are currently two models of no account casinos – pure and hybrid.
Trustly has partnered up with world-leading e-commerce companies such as Alibaba.com, ECOMMPAY and Payson to provide instant online banking payments to Europeans customers.
At the Global Gaming Expo (G2E) in Las Vegas in October 2019, Trustly Live was introduced as a cashless payment solution for land-based casinos. With it, gamblers are now able to buy casino chips directly with their online banking accounts, without cash or credit card.
Yes, you can, whenever the casino allows it. Trustly can take part in your deposits and withdrawals. In other words, you can use it to send money directly from your active bank account to the casino balance, and vice versa.
Trustly online casino fees are not something that is common practice. Players will encounter no additional fees charges by Trustly or the casino operator. Only their standard banking fees may be charged for payments by their banks.
A Trustly deposit is just as safe as any other payment you make on the web. Trustly complies with the same security standards as your bank institution, and that includes both data handling and encryption.
Trustly is available in 29 different European countries. That includes nearly every nation in Western and Central Europe (with the exception of Switzerland), as well as Scandinavia, the British Isles, and a major part of Eastern Europe
Trustly is under the supervision of the Swedish Financial Supervisory Authority as a licensed Payment Institute.
Trustly has all the tools to process the withdrawal in a matter of minutes. However, due to the bureaucratic nature of banks and the casino pending times, withdrawals may take up to 72 hours to reach your account.
If you choose a different currency than the one your funds in your bank account are in, your money will be automatically converted according to the currency exchange rate of your bank, provided that your bank offers such a service.
You cannot withdraw money from Trustly, because Trustly doesn’t store your money. Trustly merely helps you transfer funds from your regular bank account to your online casino balance faster and under tighter security measures.
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Casino expert with 5+ years of experience. Excited about all things casino, from slots and roulette to promotions, innovations, and new gaming sites to explore. iGaming content marketing was a life-changing surprise for this bookworm philologist, a window into a dazzling world of chatty dealers and captivating entertainment. Therefore, she vowed to be the town crier of the best online casino sites on the web. Textbook Virgo. Celebrates successful articles with a chill wheat beer.