Frank

Frank & Fred

86.67%
reputation
87%
bonuses
88%
wallet1
89%
games
86%
live-casino
85%
headphones
85%
like
dislike
  • Under-par customer support
  • High welcome bonus wagering
money-bag 100% up to €100
cherry 300 Free Spins
Play Now

18 + | New Customers Only |

T&C Apply

Frank & Fred Casino: Overview of the Most Important Areas

Casino Details

calendar
2018
profile
The Mill Adventure Ltd
map
check-circle

Malta, Sweden

Banking

witdrawal-times
0-24 hours (e-Wallets), 3-5 days (Cards), 3-5 days (Bank Transfer)
swap-horlz-circle
Yes
wallet2
€20
calendar
Yes
withdraw
€20
currency
coins
€10,000 per week/€25,000 per month
double-check

5% on Paysafecard deposits

Softwares & Games

settings
dice
1,600+
slot
1,500+

Live Casino

settings
dice
70+
attention

Bonuses

money-bag1

100% up to €100

profile
300
chips
25x (D+B)
heart

VIP Club

Security & Support

watch
Mon-Fri: 00:00-24:00
Weekend: 00:00-24:00
phone
No
comments1
Yes
lock1
SSL, PCI

Frank & Fred Casino Review

Last updated: 28 September 2021

Developed by former key personnel at NetEnt, Ladbrokes, Cherry and Expekt, Frank and Fred was always going to stand out from the crowd. The casino was launched in 2018 and is owned by The Mill Adventure Ltd, a company based in Malta.

Licenced in Malta and Sweden, the casino predominantly targets Nordic countries Sweden, Denmark, Finland and Norway, but also Canada, India, Brazil, Ireland and New Zealand. Due to regulatory changes, Frank & Fred Casino pulled out of the Germany market on 23 September 2021.

At the end of 2019, Frank & Fred website underwent a major facelift, further improving the overall appeal. We have been impressed with the casino’s journey so far, so let’s dive into the specifics.

  • Restricted Territories: Spain, Portugal, Hungary, Netherlands, Turkey, United Kingdom, United States of America (and its territories), Czech Republic, Australia, Italy, France (and its territories), Germany, Greece, Curacao, Netherlands Antilles, Romania, Denmark, Serbia.

Banking Options

Account holders at Frank and Fred have access to all the most popular payment methods such as Skrill, Neteller, Visa, Mastercard and Bank Transfer, but also some local banking options for each of their main target markets. You will find the full list of deposit and withdrawal methods available below, so we’d rather now pay attention to some other information that will definitely come in handy.

Apart from Paysafecard deposits (5% fee), all payment and payout methods are free of charge, while withdrawals are processed within 72 hours. This may seem like a lot, but the timeframe is usually a lot shorter.

Another major positive is that Frank and Fred handles withdrawals both on weekdays (08:00 – 23:00) and on weekends (09:00 – 18:00), which is a big plus. Cashout limits are pretty high, standing at €10,000 per week and €25,000 per month, while progressive jackpot wins are paid in full regardless of the amount.

  • International: Visa, MasterCard, Skrill, Sofort (Klarna), Neteller, MuchBetter, Trustly
  • Brazil: Pay4Fun, Transferencia, Boleto, Skrill, Neteller, ecoPayz, MuchBetter, AstroPay
  • Canada: Visa, MasterCard, Interac, Instadebit, iDebit, MuchBetter, ecoPayz
  • New Zealand: Visa, MasterCard, Skrill, ecoPayz
  • Norway: Visa, MasterCard, Neteller, Skrill, ecoPayz, Paysafecard, MuchBetter (withdrawal only), Rapid Transfer, Wire Transfer (withdrawal only)
  • Finland: Visa, MasterCard, Euteller, Neteller, Skrill, ecoPayz, Zimpler, Trustly, Paysafecard, MuchBetter, Siirto, Wire Transfer (withdrawal only)
  • Sweden: Visa, MasterCard, Swish (deposit only), Neteller, Skrill, ecoPayz, Zimpler, Trustly, Paysafecard, MuchBetter, Wire Transfer (withdrawal only)

Software & Games

Frank and Fred Casino initially focused on building a great software platform and kept adding more games as time went by. The casino quickly went from around 500 games to over 1,500, and chances are the number will keep growing. The game lobby looks quite interesting due to different types of game thumbnails and standard filters are in place, even though they are not as obvious as elsewhere.

To select games from a single provider, you will have to select the Providers tab and then click on your favourite one. Games from smaller studios can be found under Others. The selection of slots is pretty good, with over 1,400 titles. At the time of writing, there were close to 30 table games, 15+ video poker machines and 35+ progressive games.

We really enjoyed the Last Played option as well as an impressive Filter functionality, allowing you to select games by Studio, Features or Volatility.

Live Dealer

Frank and Fred live casino was exclusively powered by NetEnt Live until December 2020, when Evolution decided to close NetEnt’s live dealer section after buying our their main rival. While many were surprised by the developments, this could prove a good thing for Frank and Fred members as they now have access to the premium Evolution live dealer titles.

Craps Live, Baccarat Squeeze, Double Ball Roulette, Infinite Blackjack, Instant Roulette and Monopoly Live are just some of the games you will be able to enjoy in the Live Casino section.

Casinos that excel in this department include 888 Casino, VBET and Bitstarz.

Bonuses & Promotions

Once you register an account with Frank & Fred, you will be entitled to a 100% bonus up to €100 and 300 Free Spins on Dead or Alive 2 or Starburst.

  • Bonus: 100% up to €100 + 300 Bonus Spins
  • Promo code: Not needed
  • Minimum deposit: €20
  • Max cashout: €100 for Free Spins
  • Wagering: 25x deposit + bonus
  • Max bet: €5

However, with wagering requirements being 25x (deposit + bonus) amount, we would advise against claiming this particular offer.

A great thing about bonuses at Frank and Fred Casino is that the wagering requirements are decreased as you progress in the VIP Club loyalty program. For example, playthrough for Black members is just 10x instead of the standard 25x.

Other perks you can expect as you climb the ladder include a bonus on every level up, prioritised withdrawals, entries to Frank & Fred Lottery and Super Spins with 10x Free Spins value.

Platinum, Diamond and Black members will get personal account manager, personalised VIP bonus offers, superior bonuses and special gifts.

Frank & Fred First Deposit Bonus

100% up to €100 + 300 Free Spins

18 + | New Customers Only |

T&C Apply

Security & Support

With their operations closely monitored by strict regulatory bodies in Sweden and Malta, you can rest assured that the gaming experience at Frank and Fred is both highly secure and perfectly fair.

The support team is available via live chat and email, but there is no option to contact them by phone. Player experiences with the customer care agents are a mixed bag, meaning the casino does need to improve in this area.

Frank & Fred has been deemed trustworthy by some of the leading review websites and player feedback is generally quite positive. However, there have been some player complaints that could have been handled better.

Maltese Alternative Dispute Resolution Entity (MADRE) has been chosen as the casino’s ADR body, while players can also contact the MGA if they are unhappy with how the casino has handled any issues.

  • CBM Support Test: Very helpful live chat agents were on hand to help with several of our queries and we are impressed with how they handled everything.

CBM Verdict

Frank and Fred Casino is another new online casino that has fared pretty well in its first few years of existence. The casino has already built a reputation as a fair and secure venue that can be trusted. It is clear that the Swedish operator needs to improve in some areas such as customer support department, while also expanding into more markets in years to come.

However, they already boast very good banking options, fast and free withdrawals that are processed every day of the week and more than a decent selection of RNG games. Therefore, we are looking forward to seeing Frank & Fred overcome the teething troubles and continue developing into a top-class online casino.

Frank & Fred FAQ

No. UK is on the restricted countries list. However, Ireland residents are accepted.

The casino holds licences from Sweden and Malta.

Withdrawal processing can take anywhere up to 72 hours, but usually takes shorter.

Frank & Fred payment processing department works 9am – 6pm on weekends, so try to request a withdrawal before 6pm to speed up the process.

Evolution is the sole provider of live casino games at Frank and Fred Casino at the moment.

Minimum deposit limit is €20.

arrow